Operations Analyst
Stanley Black & Decker, Inc.•Towson, MD
•$45,700 - $73,600•Remote
About The Position
As an Operations Analyst within our Product Service Division, you will play a key role in driving operational excellence as a virtual team member. The company is a global leader with approximately 43,500 diverse and high-performing professionals globally, working with brands like DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
Requirements
- 3–5 years of experience in customer service or operations roles.
- Excellent verbal and written communication skills, with the ability to lead meetings and deliver presentations.
- Advanced proficiency in Microsoft Excel, Word, and PowerPoint; experience with Power BI.
- Experience with SAP/TCIC systems.
- Strong analytical skills to identify process gaps and drive improvements.
- Willingness to travel up to 20% as required.
Responsibilities
- Designing and implementing standard operating procedures (SOPs) to improve productivity across the division.
- Supporting the planning and execution of projects and strategic initiatives.
- Delivering training and guidance to team members on operational processes and best practices.
- Developing and maintaining efficient workflows to support operational outcomes and informed decision-making.
- Enhancing internal and partner training programs by refining procedures, tools, and best practices.
- Conducting financial analysis and preparing regular reports.
- Managing and optimizing order processing and fulfillment.
Benefits
- Medical
- dental
- life
- vision
- wellness program
- disability
- 401(k)
- Employee Stock Purchase Plan
- paid time off
- tuition reimbursement
- Discounts on Stanley Black & Decker tools and other partner programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
