Operations Analyst

Keyfactor, Inc.•Independence, OH

1d•Remote

About The Position

A developing Operations Analyst contributes to maintaining efficient workflows and operations within Keyfactor’s Services organization, serving as an escalation point for service sales inquiries and leading the creation of accurate SOWs and Service SKUs across functions. Applicants must be legally authorized to work in the United States.

Requirements

Bachelor's degree preferred in Computer Science, Information Technology, Business Administration, or relevant field; or equivalent experience.
In-depth understanding of operations analysis principles and methodologies.
Experience in analyzing and interpreting data to identify trends and insights.
Average understanding of technology such as software, networking, and system development.
Average experience interacting with 3rd party reseller/service providers/partners.
Effective written and verbal communication skills with the ability to articulate complex ideas clearly.
Ability to influence and persuade team members through effective communication.
Average analytical, time management, and prioritization skills.
Ability to work independently, mentor junior team members, and contribute to process improvements.

Responsibilities

Partner with Sales, Tech Sales, and cross-functional teams to gather customer requirements, recommend appropriate service SKUs, and align offerings to customer needs
Support RFP/RFI responses and provide guidance on service capabilities, delivery methodology, and standard practices
Collect End-Customer requirements and collaborate in drafting Level of Effort estimates.
Review and drive feedback on MSAs/T&Cs/RFPs/etc. on behalf of the Professional Services team.
Provide insightful feedback on deployment strategy and standard SKUs/SOWs for new products.
Field complex questions on service methodology and delivery best practices.
Implement new processes and procedures to support hyper-growth.
Review and analyze delivery services data to improve sales workflows and scoping processes

Benefits

Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
Comprehensive benefit coverage globally.
Generous paid parental leave globally.
Competitive time off globally.
Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
The Keyfactor Alliance Program to support DEIB efforts.
Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
Monthly Talent development and Cross Functional meetings to support professional development.
Regular All Hands meetings – followed by group gatherings.