Operations Analyst

Midland Credit Management, an Encore Capital Group Company•San Diego, CA

1d•Onsite

About The Position

The primary function of an Operations Analyst is to utilize a combination of analytical, technical, and soft skills to help the business improve its operating model. This is done through identifying, understanding, and addressing operational risks, while partnering with business stakeholders to enhance systems, functions and processes that directly benefits the business, and helps ensure strategic goals are achieved.

Requirements

Bachelor's degree in Business administration, economics, applied mathematics, computer science or other related quantitative fields
0 - 4 years in an analytical, financial, information technology , or operational system orientated position
Strong desire to design and develop systems and data processes
Understanding of databases, SQL and data mining techniques
Analytically minded, with an ability to identify relevant information and organize data in a manner that creates value and insight for the business
Capable of being responsible for monitoring, developing and repairing business critical systems
Competent in communicating and presenting to varying levels of seniority within the organizations
Able to form and grow productive business partnerships with staff from various teams across the organization
Appropriately communicate technical concepts with people of varying degrees of technical understanding.
Eager desire to learn data management and operational system concepts
Proficiency with MS Office (Excel, PowerPoint)

Nice To Haves

Master's or Advanced degree in Business administration, economics, applied mathematics, computer science or related quantitative fields
2+ years in an analytical, financial, information technology, or operational system orientated position

Responsibilities

Develop and implement technical solutions to execute business strategy / processes.
Serve as a key project team member and support business process improvement projects from conceptualization through implementation by working closely with the project staff and business stakeholders/ leaders).
Develop and maintain reporting functionality and other analytical tools to ensure accuracy, identify trends / issues / opportunities.
Make recommendations to improve business processes.
Perform ad hoc data extraction, analyses and segmentations as required, for the purposes of diagnosing system issues and sizing development effort and impact.
Work with IT to help define user requirements, test, and implement new systems to support the business
Perform other duties, as assigned.