Operations Analyst

Magnet Forensics•Waterloo, ON

10d•Hybrid

About The Position

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. They are continually innovating so their customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, their solutions play a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding its global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, supported through learning and development, and an incredible team with unbelievable talent and integrity. The Magnet Forensics Order Operations team plays a critical role, ensuring customers receive products in a timely and accurate manner. This highly motivated, detail-oriented group focuses on continual improvement to delight customers and internal stakeholders. The Operations Analyst is responsible for the end of sale cycle within the organization, maintaining Salesforce contract data, fulfilling licenses, invoicing customers, shipping products to external Customers, and working with internal teams to meet Customer needs and ensure contractual compliance.

Requirements

2+ years of experience successfully working within order fulfillment processing
Experience working with Salesforce
Excellent attention to detail, strong organizational and teamwork skills and a demonstrated ability to solve problems in order to meet KPI’s
Ability to successfully achieve results through independent actions with minimal supervision, while also maintaining a strong collaborative approach with your team

Responsibilities

Analyze and fulfill customer orders and requests within SLAs and provide timely and excellent customer service
Create accurate Order Contracts
Create Accounts within Invoicing Portals
Create software licenses within various systems
Create and maintain reports through Salesforce.com
Create and maintain workflow process documents and videos
Manage the team’s inventory requirements
Invoice clients and prepare reports as needed
Respond to customer emails regarding license and fulfillment inquires
Perform clerical duties such as maintaining financial filing and record systems
Assisting the sales team with customer issues, orders, and sales requirements
Assist the finance team, as required, for example Prepare and match credit memos
Assist with completing Vendor Forms