Operations Analyst

Zumiez Inc•Lynnwood, WA

8d•$28 - $35•Onsite

About The Position

The Business Intelligence Analyst plays a critical role in supporting strategic decision-making at Zumiez by delivering high-impact reporting, actionable insights, and process automation. Focused on sales, profitability and operational efficiency, this role combines strong technical skills with business acumen to turn data into strategic advantage. You’ll work across teams—partnering closely with IT, Finance, and Field Leadership—to improve reporting systems and support informed decision making through thoughtful analysis. Your work will directly influence store performance and leadership decision-making across the company.

Requirements

2-3 years of experience in business intelligence or data analytics, preferably in the retail sector.
Proficient in SQL, Excel, DAX, Power Query, and PowerBI for data analysis, reporting, and dashboard creation.
Experience in sales analysis, labor reporting and predictive modeling.
Bachelor’s degree in Data Science, Business Analytics, Statistics or related field.
Demonstrated ability to present complex data insights effectively to non-technical stakeholders
Strong analytical, problem-solving, and project management skills.
Thrives in an environment of ambiguity with a passion for entrepreneurship/consulting
Travel required, approximately 5% annually

Nice To Haves

Retail, hospitality, or restaurant analyst experience preferred.

Responsibilities

Build and enhance Store Operations reporting tools and dashboards with a focus on automation and first-class user experience
Analyze sales, product, and operational metrics to uncover performance insights and forecast future outcomes
Provide clear, actionable recommendations to leadership based on robust data analysis
Ensure high standards for data quality, accuracy, and integrity across systems and reports
Serve as the go-to expert for product sales reporting and field-focused analytics
Design and execute advanced queries across various datasets to support business decisions
Analyze product and sales data to identify trends and improvement opportunities
Develop and maintain interactive dashboards and reports using PowerBI, Excel, and SQL
Transition legacy manual reports to modern, automated, push-based solutions
Ensure reports are intuitive, actionable, and aligned with leadership priorities
Partner with District Managers, Field Leaders, and Store Managers to support decision-making with data
Provide coaching tools to evaluate and drive individual and store-level performance
Collaborate with IT, Finance, and BI teams to align data integrity and system functionality with business needs
Optimize product reporting tools that support sales team leaders in driving sales
Respond to labor system questions, troubleshoot issues, and coordinate fixes with technical teams
Act as the Store Operations liaison to ensure systems and tools reflect current business strategy
Other duties as assigned
Attendance and participation in company events