Operations Analyst

IntelliPro Group Inc.•Norfolk, VA

21d•$25 - $29•Onsite

About The Position

Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.

Requirements

Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels
Ability to work under pressure and make well thought out decisions
Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients
Prior dispatch skills (911 operations centers, utilities operations centers, etc.)
Strong communication skills both verbal and written
Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams

Nice To Haves

Hands on dispatch/operations center experience

Responsibilities

Handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels.
Work under pressure and make well thought out decisions.
Analyze large subsets of data from multiple information sources and determine and create appropriate action plans.
Provide strong customer service to internal and external clients.
Perform dispatch duties.
Gather and analyze customer calls and computer data to determine location and cause of power outages.
Dispatch first response personnel and repair crews for outages and emergency situations.
Perform callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.