Operations Analyst

Symetra

42d • Hybrid

About The Position

The Operations Analyst role is responsible for Operations functions involving various products. Maintains a high degree of initiative and advanced knowledge of our products, operations, and the Symetra organization. Works independently on day-to-day activities, which include procedure document management and key performance metrics. Responsible for complex assignments and projects, and demonstrates advanced ability to lead those assignments and projects to successful completion. Maintains a close alignment with various internal partners, which may include business analysts, department management, law and compliance, and IT.

Requirements

• College degree or equivalent work experience
• 2-6 years of cumulative, relevant experience
• Experienced professional with considerable and extensive skills knowledge for the role
• Timely responses and a sense of urgency
• Possesses analytic, technical, and problem-solving skills and abilities
• Uses best practices and knowledge of internal or external business issues to improve products or services
• Able to work independently
• High school diploma required
• Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Responsibilities

• Involvement in division-based projects
• System maintenance and testing as needed
• Audits and Quality Reviews
• Reporting
• Focus Area - Partner Sales Agreements, partner onboarding, agent advisories, contract amendments, research, and redlining contractual agreements
• Partner Hierarchy changes
• Agency Appointment Validation for states (Renewals) & Mass agent appointments
• Collaborate with Law and Compliance to construct contractual agreements, raise producer exception requests and/or issues, and regulatory changes

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away, including vacation and sick time, flex days, and ten paid holidays
• Company matching for community contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree