Operations Analyst

State of Indiana•Indianapolis, IN

1d•Onsite

About The Position

The Operations Analyst for the Indiana Department of Natural Resources’ Division of Fish, Wildlife & Nature Preserves guides the evolution and day-to-day performance of the Division’s customer management ecosystem. The system supports public-facing functions including licensing, commercial permitting, event and volunteer management, and public access management for outdoor enthusiasts, partners, and stakeholders statewide. The role combines technical expertise and strategic oversight to analyze business processes, monitor system performance, and develop capabilities that improve operational efficiency and customer experience. The analyst designs custom reports, troubleshoots data integrity issues, and works with the system vendor and Information Technology on upgrades, integrations, database optimization, analysis packages, and performance. The position supports cross-divisional coordination and data-informed decisions aligned with the Division’s mission and long-term goals, and may supervise staff. Occasional extended hours may be required during peak seasons, major system updates, or large-scale rollouts. The position is based at the Central Office in the Indiana Government Center.

Requirements

Broad knowledge of operational, mathematical, analytical, and/or statistical research techniques.
Broad knowledge of multiple regression or multivariate analysis, measurement and testing, interview methods, and questionnaire design.
Ability to communicate and coordinate technical needs.
Ability to understand instructions involving technical and abstract theories.
Ability to select appropriate research methods, collect suitable data, and draw conclusions.
Extensive knowledge of the agency mission and administrative policies.
Extensive knowledge of computer and software programs and the ability to use them.
Ability to translate abstract concepts into physical models.
Effective communication skills.
Excellent problem-solving and analytical skills.
Ability to research and document findings.
Ability to formulate sound recommendations and make appropriate decisions considering potential statewide agency or division impacts.
Ability to prioritize a variety of projects and functions effectively.
Ability to establish and maintain effective working relationships with all levels of management.
Ability to work independently and organize ideas logically.
Ability to plan and organize the work of other employees.
Ability to perform essential functions with or without reasonable accommodation.
A degree is not required.

Responsibilities

Analyze business processes, business rules, data acquisition and application methods to improve business practices, operational performance, and resource allocation.
Conduct non-routine examinations of office-specific data using advanced analysis routines, queries, and scripts.
Present findings and recommendations through custom reports, charts, and maps.
Work with Information Technology to administer analysis packages, including loading and unloading data, interpreting error messages, developing SQL statements, updating scripts, mass editing datasets, and analyzing software database performance.
Manage subordinate staff activities, including interviewing and selecting applicants, assigning work, scheduling training, evaluating performance, and administering disciplinary action.
Investigate new and existing technologies and business practices for practical implementation in divisional workflows, and work with Information Technology on implementation.
Recruit, select, onboard, and train employees; clarify role responsibilities and expectations; and support professional development.
Set expectations, measure progress, provide ongoing feedback, and evaluate employee performance.
Ensure work meets quality standards, deadlines, and required procedures.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completed wellness activities.
Health savings account with a bi-weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid New Parent Leave, Childbirth Recovery Leave for eligible mothers, community service leave, vacation, personal, and sick leave.
Paid holidays.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Eligibility as a qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.