Operations Analyst

CITY OF DECATUR•Decatur, GA

2d•$58,968 - $66,706•Onsite

About The Position

This is a professional position that manages a wide variety of analytical and administrative duties within the City of Decatur’s City Manager’s Office (CMO). Serves on the City’s management team and leads the performance measurements team. This position is responsible for budget coordination, interacting with the general public and professional level research as well as provides assistance to assigned management staff. May be asked to prepare and present staff reports to the City Manager and City Commission.

Requirements

Bachelor's Degree in a related field or equivalent combination of education and experience
At least 2 years of increasingly responsible experience in local government management.
Skilled in operating a personal computer utilizing word processing, spreadsheets, and database management software programs.

Nice To Haves

Master’s degree in Public Administration, Business Administration, City Planning, Public Policy or related field from an accredited college or university.

Responsibilities

Provide coordination assistance in the preparation of the annual budget document including entering data for workbooks and distributing materials to department heads as well as developing and implementing public engagement strategies for the budget process
Manages recruitment for volunteer boards and commissions, including scheduling and coordinating interviews, maintaining membership rosters and records and serves as the organizational point of contact for board inquiries
Coordinates the work of the Performance Measurements Team
Manages city performance measurement visual modules on the public dashboard
Transcribes minutes for bimonthly City Commission meetings
Prepares memoranda for proposals to the City Commission
Prepares presentations for City Commission work sessions
Tracks requests from the public and from City Commissioners for maintenance or other issues using the SeeClickFix platform
Receives requests for services from citizens, elected officials and City department heads and follows through on requests by resolving issues or referring to the appropriate resources.
Participates on the Artificial Intelligence Policy Team
Provides responsive and timely feedback to Assistant City Manager on status and progress of work activities, goal attainment and operations.
Participates in, reviews and assesses departmental operations and makes recommendations to improve operating efficiency; recommends performance standards.
Receives requests for services for citizens, elected officials and City department and division heads; follows through on requests by resolving problems or referring to appropriate resource.
Maintains confidential records and documentation discreetly and professionally.
Represents the department on interdepartmental teams.
Cultivates positive relationships with the general public.
Responds to and resolves difficult and sensitive citizen complaints and inquiries.
Identifies operational requirements and opportunities for improvement.
Provides assistance in resolving operational and administrative issues; identifies issues and conducts research to find alternative solutions; leads efforts in the implementation of recommendations.
Provides assistance to assigned management staff; participates on a variety of boards and committees; prepares and presents staff reports to City Commission.
Coordinates, implements and monitors special projects within assigned department; performs complex research and analysis of new and existing programs, services, policies and procedures; prepares and presents reports.
Coordinates and collaborates with departments, divisions and outside agencies; serves as a liaison with public and private organizations, community groups and other social organizations; provides information and serves as a resource.
Attends and participates in professional group meetings; stays abreast of new developments within assigned area of responsibility.