Operations Analyst

OneMain Financial•Fort Worth, TX

About The Position

The Operations Analyst provides administrative, reporting, and operational support across multiple Business Services teams. The role also supports customer communication development, technology testing, and Document Control activities as assigned. The analyst is expected to take initiative, think critically, and follow work through to completion, delivering accurate and timely work while communicating with team members and leadership, including senior leaders when needed. Assignments increase in complexity as skills and judgment develop. The role supports customer forms and letter templates in OpenText Exstream, data management and reporting, technology quality assurance, and assigned Document Control tasks. Work is performed with guidance and according to approved requirements, procedures, quality standards, and data-handling requirements.

Requirements

Bachelor's degree in business administration or a related field preferred; equivalent education, training, or experience considered.
Working Excel skills, including data organization, basic formulas, and accuracy checks; ability to learn reporting, dashboard, and workflow tools.
Ability to compare information, spot inconsistencies and patterns, and ask questions to clarify needs or resolve issues.
Ability to follow procedures and maintain clear, organized records, process documents, task updates, test results, and notes.
Ability to share updates, findings, questions, and risks clearly with teams and leaders, and explain data sources, checks, and limitations.
Ability to spot recurring process issues, suggest practical improvements, and seek guidance on decisions beyond the role's authority.
Attention to detail, data accuracy, confidentiality, and follow-through.
Work without repeated prompting, use available resources, and seek help when knowledge or authority is limited.
Investigate issues, raise concerns early, suggest solutions, and follow through to resolution or a clear handoff.
Manage competing assignments, follow up professionally with teams and leaders, and flag workload conflicts before deadlines are missed.
Seek feedback, apply coaching, and build technical and analytical skills for more complex work.

Nice To Haves

Operations, data/reporting, administrative, or project experience; relevant internships, coursework, and transferable experience are considered.
Experience with dashboards, SharePoint, OpenText Exstream, Teleform, DocFinity, or technology testing is preferred but not required.

Responsibilities

Help develop and maintain customer forms and letter templates in OpenText Exstream, with guidance.
Update assigned template content, layout, data fields, and simple rules as trained, following approved requirements and standards.
Check content, data, and formatting; document changes and follow required review, approval, and release steps.
Collect, enter, organize, check, and maintain data across Business Services teams and tools.
Create and maintain recurring reports and dashboards using approved tools, defined measures, and reporting standards.
Check data accuracy and completeness, investigate differences, and flag unusual results or limitations before reporting to leadership.
Maintain shared records, trackers, documentation, and reporting schedules; gather inputs and prepare leadership materials on time.
Prepare and run tests from documented requirements, with guidance on unfamiliar or complex scenarios.
Record expected and actual results, save test evidence, and report issues with steps to reproduce them.
Retest fixes, check that existing functions still work, and flag unresolved issues before implementation.
Perform assigned Document Control tasks as needed, following training, procedures, quality standards, and data-handling requirements.
Promptly report processing, quality, or workload issues that could affect customers, team performance, or deadlines.