Operations Analyst - Practice Solutions

Bank of America • Westerville, OH

21d • Onsite

About The Position

This role analyzes day-to-day issues within a business unit, researches them, and provides resolutions. It supports defined procedures and routine analytics, creates reports, and completes exception processing. The position also supports operational solutions and products, helps monitor processes, and collaborates with partners and teammates. Bank of America describes its workplace as in-office, with flexibility based on role-specific responsibilities and business needs.

Requirements

• Knowledge of Practice Solutions and/or Programs processes.
• Demonstrates willingness to receive feedback and applies coaching effectively to improve performance.
• Fosters a positive and collaborative team environment.
• Effectively manages competing priorities in a fast-paced environment while maintaining accuracy and productivity.
• Works efficiently across multiple systems and platforms to support operational processes, maintain accuracy, and minimize rework.
• Attention to detail.
• Customer and client focus.
• Monitoring, surveillance, and testing.
• Process performance management.
• Research.
• Adaptability.
• Business analytics.
• Critical thinking.
• Reporting.
• Written communications.
• Data management.
• Policies, procedures, and guidelines management.
• Process design.
• Process effectiveness.
• Strategic thinking.

Nice To Haves

• Previous GCI and KYC experience.
• Maintains strong partnerships with customer-facing teams by delivering timely and accurate results.
• Ability to quickly adapt to new technology, systems, and business requirements.
• Knowledge of Saleslogix (SLX) and SalesForce (GBSF).
• Previous Quality Assurance (QA) background.

Responsibilities

• Assist with coordinating implementation of products, services, and operational solutions.
• Support the design, documentation, implementation, and monitoring of new products and services.
• Provide guidance regarding procedural, technical, and operational changes.
• Expand knowledge of business products within the operations environment.
• Build a network by developing relationships with partners and teammates.
• Inspect data to identify issues and trends.
• Collect and interpret data to validate operational processes.
• Analyze day-to-day business-unit issues, research them, and provide resolutions.
• Support defined procedures and routine analytics, create reports, and complete exception processing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed