Operations Analyst - Dallas

Thompson Law Injury Lawyers•Dallas, TX

8d•Onsite

About The Position

The Operations Analyst's responsibility is to identify issues with workflow, accuracy, and compliance in case files across all stages within the firm. This role involves working closely with operations team members to gather, analyze, and present data to managers, ensuring cases are handled efficiently and effectively according to the firm's prescribed workflow. The Data and Reporting Analyst reports directly to the Operations Director.

Requirements

College or professional degree
Intake department experience at a high-volume personal injury firm required.
Proficient computer and administrative skills.
Overall organization and attention to detail are absolutely necessary.
Willingness and ability to drive accountability.
High level of efficiency, attention to detail, and ability to manage others.
Excellent communication skills and the ability to multitask in a high-volume environment.

Nice To Haves

Paralegal experience at high-volume personal injury firm preferred.
Medical knowledge is a plus.
Prior experience with Smart Advocate or other CMS a plus.
Prior experience with VOIP phone systems a plus.

Responsibilities

Ensuring that all required information has been collected accurately in the case file and that the case has been tiered accurately.
Assigning cases to pre-lit and litigation teams.
Auditing files to ensure all cases are staffed properly with team members.
Ensuring timely collection of fees on maintained interests and referred out cases.
Ensuring cases are flowing through the pipeline in an efficient and effective manner.
Ensuring client communications are occurring at prescribed intervals.
Ensuring file reviews are occurring at prescribed intervals.
Ensuring timely and accurate reporting on all facets of pre-sign, pre-lit, and litigation cases.
Processing and ensuring appropriate action is taken on all automated reporting for the firm.
Interfacing with operations team and managers to ensure reporting is used in an effective manner to identify and correct issues.
Monitoring closed cases related to fees collected and cases closed without fee to spot check for accuracy.
Assessing and monitoring drop rates among the teams.
Monitoring expenses incurred on files.