Operations Analyst

AXA•Uwchlan Township, PA

4d•Hybrid

About The Position

Programs is an Operations Unit within AXA XL that supports Underwriting operations, focusing on the operational backbone of our business. This role is pivotal in enabling both our internal XL Underwriters and external Program Administrators to thrive. As an Operations Business Analyst, you'll be the essential link between complex underwriting needs and seamless operational execution for our North America Programs Underwriting Business.

Requirements

Customer Centricity: Places customers first; understands and addresses customer needs while also considering the interests of other stakeholders; ensures customer needs are met to drive business success.
Performance Excellence: Achieves high levels of productivity through personal effort, drive and accountability; uses initiative to get things done and escalates appropriately.
Cross Functional Collaboration: Focuses on building strong, cooperative relationships both within own team and across teams, geography and functions
Business and Process Improvement: Identifies, analyses, and improves existing business processes to optimize performance.
Digital Literacy: Leverages digital technologies, tools, and data effectively and responsibly to achieve business objectives. Includes the capacity to use digital tools, understand digital processes, and adapt to evolving technologies (such as AI) within the (re)insurance sector.
Planning and Organization: Sets clear objectives, plans, and maintains focus to stay on track
Data Analysis: Gathers, processes, analyses, and derive actionable insights from varied or large sets of data relevant to the industry.
Operational Reporting: Generates, analyses, and communicates reports that document operational activities and showcase compliance with regulatory requirements.
Portfolio Service Management: Manages a portfolio of transactions, understanding which interventions will maximize improvements in the overall service performance of the portfolio.
Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

Responsibilities

Support underwriting leadership by collecting and analyzing key metrics that enable Program Underwriting Executives and Underwriters to evaluate policy and financial processing effectively
Monitor financial health by analyzing receivables, aging reports, and un-booked items across all Programs; collaborate with Credit Control to investigate discrepancies and ensure timely corrections
Ensure quality and compliance through quality assurance/control activities, coordination with Underwriting on Program Audits, and preparation of documentation to satisfy regulatory and internal control requirements
Respond to inquiries from both internal teams and external partners, researching issues thoroughly and directing them to appropriate resources
Maintain data integrity by verifying accuracy of policy data before booking, reconciling premium coding against reported premiums, and investigating discrepancies
Drive regulatory compliance by providing Program Administrators with timely regulatory updates to ensure compliant procedures and policy issuance
Support strategic initiatives by assisting Operations and Underwriting with special projects and contributing to tactical/strategic planning for new and expanding programs