Operations Analyst

SSA Group, LLC•Denver, CO

1d•$60,000 - $70,000•Hybrid

About The Position

As an Operations Analyst, you will lead and oversee core operational strategies and ensure scalable, effective systems that support long-term client success and internal efficiency. This position is responsible for inventory control systems, system configuration strategies, and hardware deployment oversight, serving our commitment to precision and operational excellence. You will work independently under the general direction of the Director of Customer Success to ensure strategic alignment and efficient processes across our operational landscape. This position may require travel.

Requirements

Bachelor’s degree in Business, IT, or a related field.
Knowledge or experience in the hospitality market, including EPOS systems, mobile and kiosk solutions.
Basic understanding of SaaS platforms
Exceptional communication skills with the ability to build relationships, manage expectations, and provide strategic guidance.
Proficiency in Inventory systems and project management tools.
Advanced analytical skills to interpret operational trends and drive data-informed decisions.

Responsibilities

Serve as an integral part of the Operations team, offering 1st and 2nd line support to clients via phone and email channels
Work effectively within the Cinchio Team to resolve project issues, utilizing solution-focused communication.
Manage testing & deployment for installations
Oversee client operations protocols and develop scalable frameworks for support delivery.
Provide high-level guidance to resolve escalated client issues and ensure alignment with SLAs.
Operate autonomously in identifying and implementing operational improvements.
Lead the evaluation, selection, and implementation of enterprise inventory control systems.
Maintain and track accurate inventory levels, manage stock adjustments, and ensure compliance during audits.
Make inventory-related recommendations to leadership based on data and performance trends.
Design and implement configuration strategies for EPOS databases and Cinchio's software platform to meet client and business-wide needs.
Oversee hardware configuration and testing strategies, ensuring components meet deployment standards
Build strong relationships for sustainable future business and repeat engagements.
Attend team meetings to provide updates on project status and share successes and challenges to foster continual business improvements.
Manage cross-functional initiatives and drive project execution.
Ensure that operational workflows align with strategic goals and client expectations.
Attend team meetings to provide strategic updates and insights that foster business improvements.

Benefits

$75 monthly cell phone stipend.
Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave.
Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event.
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions.
Up to 5 days Paid Bereavement Leave.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.