Operations Analyst, ''MT>Align''

McCarthy Tétrault LLP • Toronto, ON

1d • CA$61,500 - CA$72,000 • Hybrid

About The Position

McCarthy Tétrault is a leading Canadian law firm seeking an Operations Analyst for their Toronto office. This role is responsible for the day-to-day operations of MT>Align, a program supporting contract lawyers. The position involves supporting back and mid-office operations, managing systems and processes, assisting with the intake and onboarding of new contract lawyers, supporting training activities, managing new engagements, assisting with business development, cultivating relationships within the MT>Align community, supporting financial processes, and contributing to quality control and project administration. The firm offers a hybrid work environment and is recognized for its commitment to excellence, collaboration, inclusion, and innovation.

Requirements

• Post-secondary education in Business, Finance, Law, Administration, or a related field.
• Minimum 2-3 years of experience supporting operations, project coordination, administration, or professional services teams.
• Experience managing multiple priorities and supporting multiple stakeholders in a fast-paced environment.
• Experience maintaining operational processes, databases, records, or workflow-related activities.
• Tech savvy, proficiency with Microsoft Office (Outlook, Word, Excel and Powerpoint) and PDF editing software (i.e. Adobe Acrobat Pro).
• Proficiency and experience learning and leveraging new technology.
• Demonstrated customer service mindset, ensuring the needs of clients and stakeholders are consistently supported and addressed.
• Continuous improvement mindset, with the ability to identify opportunities to improve processes and efficiencies.
• An energetic, proactive and positive approach to all activities. Demonstrated “can do” attitude to ensure tasks and activities are managed with the utmost efficiency and effectiveness.
• Strong attention to detail, with superior word processing, spelling, proofreading and editing skills.
• Collaborative, flexible and adaptable.
• Outstanding organizational and time management skills. Ability to prioritize multiple tasks/deadlines as they relate to projects.
• Ability to work effectively under pressure to meet quick deadlines.
• Demonstrated ability to ensure utmost confidentiality and discretion at all times.
• Ability to deliver responsibilities with speed and accuracy and manage change in a fast-paced dynamic work environment.
• Proven problem-solving skills with the ability to visualize and deliver creative solutions.
• Ability to work independently and proceed with objectives under minimal supervision.

Nice To Haves

• Experience in a legal services or professional services environment would be considered an asset.
• Working knowledge of AI Tools such as Copilot and Claude would be considered an asset.
• Experience using Project Management, Electronic Document Management (EDM) and Client Relationship Management (CRM) systems would be an asset.

Responsibilities

• Supporting the day-to-day back and mid-office operations for MT>Align.
• Working closely with internal stakeholders and external technology vendors to support the administration and ongoing use of MT>Align systems and processes.
• Assisting with the development and maintenance of process workflows and documentation to support operational efficiency.
• Identifying operational issues and escalating them as appropriate.
• Maintaining operational trackers, reporting tools, and databases.
• Maintaining accurate and up-to-date records across contractor management systems and internal databases.
• Supporting data integrity and ensuring information is accurately recorded across operational systems.
• Developing, maintaining, and continuously improving operational processes, workflows, Standard Operating Procedures (SOPs), and system controls to enhance efficiency, ensure consistency, and support the scalable growth of MT>Align.
• Supporting the implementation, testing, adoption, and continuous improvement of operational systems, technology solutions, and process enhancements.
• Supporting the intake process for new contract lawyers for MT>Align, including reviewing applications, coordinating interviews, preparing candidate materials, and updating records.
• Assisting with onboarding new contract lawyers, including preparing agreements, coordinating system access, and scheduling meetings.
• Supporting contract lawyer training activities, including coordinating sessions and assisting with system-related questions.
• Supporting the process for new engagements, including preparing documentation and ensuring contract lawyers receive necessary information.
• Updating contractor databases and coordinating with Finance to ensure accurate rate recording.
• Ensuring client and matter codes are available for contractor time entry.
• Maintaining engagement-related records and supporting documentation.
• Supporting business development and engagement activities, including preparing materials, maintaining opportunity tracking tools, and assisting with marketing materials.
• Cultivating strong relationships with the MT>Align community by validating availability, scheduling interviews, and troubleshooting issues.
• Building and maintaining positive working relationships with McCarthy lawyers, MT>Align clients, contract lawyers, and internal stakeholders.
• Supporting the financial processes for MT>Align, including monitoring invoices, validating pre-bills, and monitoring collections.
• Assisting with the preparation, analysis, and reporting of operational and financial metrics.
• Maintaining contractor and client rate information and supporting the validation of billing data.
• Supporting quality control activities, including administering and tracking Net Promoter Score (NPS) surveys.
• Supporting project administration activities for contract document review projects, corporate due diligence projects, and other client engagements.

Benefits

• Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
• Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
• A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
• Strong community involvement and a commitment to equity, diversity and inclusion.
• A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree