Operations Analyst

BlueCross BlueShield of South Carolina•Columbia, SC

4d•Onsite

About The Position

Under general supervision, analyzes proposed policies, procedures, forms, and reports. Recommends operational improvement through standardization, simplification, discontinuance and other methods. Recommends installations of new systems/procedures. Reviews organizational functions and structure to avoid overlapping or duplication. May provide security administration to application supported by area when the appropriate written and approved request is received.

Requirements

Bachelors degree OR 4 years job related work experience or Associate's and 2 years job related work experience
2 years of data analysis or related operations experience

Nice To Haves

Bachelor's degree-in Business, Healthcare or other job related field
2 years-of healthcare or insurance data analysis experience
DB2 skills.
Knowledgeable of Cohere Health, Genesys, TNAV, and document distribution systems.
Ability to work in Microsoft Excel and other Microsoft applications.

Responsibilities

Evaluates existing procedures and processes to make recommendations for improvement
Monitors reports to assess the impact of performance on key measures
Provides reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics
Assists in the implementation and maintenance of systems or processes to include testing
May manage and relay the purpose, scope, and status of each implementation to management
Develops and maintains written procedures within departmental and organizational standard
May document and streamline automated procedures into end-user training material
Conducts workflow and process audits of staff and reference materials as needed
Works with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency
Provides training for new employees and ongoing training as workflow efficiencies are revised
Generates data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends.
Maintains area reports
Quality check records affecting accuracy of reports by researching and testing processes and methods
Maintains close contact with management to provide updates on any issue/projects
Completes special projects and informs management of any trends or changes in statistical reports
May serve as liaison between the department and other internal/external groups

Benefits

401(k) retirement savings plan with company match
Subsidized health plans and free vision coverage
Life insurance
Paid annual leave – the longer you work here, the more you earn
Nine paid holidays
On-site cafeterias and fitness centers in major locations
Wellness programs and healthy lifestyle premium discount
Tuition assistance
Service recognition
Incentive Plan
Merit Plan
Continuing education funds for additional certifications and certification renewal