Operations Analyst - Onsite

Genesis10•Brooklyn, OH

3d•Onsite

About The Position

Genesis10 is seeking an Operations Analyst for a Major Financial Institution in Brooklyn, OH. This is a 4+ month contract role supporting Lockbox operations within Payment and Deposit Operations. The ideal candidate will have strong UAT testing experience and Excel skills, focusing on procedure development, test script writing, and manual data preparation for operational testing.

Requirements

Bachelor's Degree or equivalent experience of ideally 2+ years in an operational or support environment
Attention to detail in documenting and implementing requirements
Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues
Excellent written and verbal communication skills
Ability to effectively manage change and stay on top of task assignments
Strong decision making and analytical skills
Ability to facilitate research and resolution of sometimes less-than-straight-forward issues
Strong aptitude to technology based tools and databases (i.e., Excel, Access)
Interest, willingness and ability to assimilate information quickly and succinctly
Works well in a team-based environment

Nice To Haves

1-2 years of Operational Analyst experience
Technically savvy in relation to Windows systems and software
Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivot tables, data graphs/visualization

Responsibilities

Create, edit, and test application and operational procedures for Lockbox Operations and Support
Write and execute test scripts for operational testing of applications in process improvement projects
Perform business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications
Mine data from primary and secondary sources often using complex joins across multiple datasets
Play a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; act as first line of contact for user reported inquiries and problems; perform problem reporting, tracking, resolution, root cause analysis and identification of preventative measures
Deliver high quality support and great service to internal/external partners and clients
Actively participate and provide guidance as it relates to Lockbox, and the associated applications/systems, process initiatives and projects
Translate business needs and requirements to Technology partners; translate technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business
Analyze qualitative, operational & financial data for strong problem solving
Work cross-functionally with a variety of different personality types

Benefits

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)