Operations Analyst, Technology Vendor Management (17M)

EQ Bank | Equitable Bank•Toronto, ON

2d•Hybrid

About The Position

The Operations Analyst is a critical supporting role responsible for day-to-day operational activities related to Technology Vendor Management and Software Asset Management (SAM). The position focuses on ensuring that technology vendors comply with EQB vendor management framework, and that software assets are properly allocated, tracked and compliant. The ideal candidate should have knowledge and experience in the SAM practice and SAM tools such as ServiceNow, as well as the principle of vendor management.

Requirements

A bachelor s degree in information technology, Computer Science, or related field or relevant experience
2 years of experience working in a SAM practice or Vendor Management.
Proficiency in Microsoft suite of tools (Excel, PowerPoint, Outlook, Teams, OneNote).
Experience in Software Asset Management (SAM): understanding of SAM principles, practices, and methodologies.
Knowledge of IT infrastructure, ITLE including - IT service management, and major change programs.
Analytical and Problem-Solving Skills: Ability to analyze complex data and resolve related issues.
Report Writing and Data Analysis: Proficiency in generating detailed reports and conducting data analysis.
Cost Management: Identifying cost-saving opportunities and optimizing resource utilization.
Communication Skills: Strong written and verbal communication, especially explaining technical details to non-technical stakeholders.
Collaboration and Teamwork: Effective teamwork and collaboration across departments.
Attention to Detail: Meticulous attention to detail for accuracy.
Proactive and Resourceful: Taking initiative and working independently.
Compliance and Licensing Knowledge: Understanding software licensing, compliance and industry standards.
Customer Service Orientation: Managing stakeholder needs effectively.
Adaptability: Adjusting to new challenges and changes in the work environment.

Nice To Haves

Familiarity with tools such as VMware, ServiceNow, Microsoft Admin Portal, Intune, SCCM, and Azure, is preferred.

Responsibilities

Monitor software requests generated by users and process according to the existing SAM workflow within the required service level.
Maintain the record of EQB software assets in ServiceNow to ensure compliance with usage policies, such as accurate record keeping of entitlement, allocation, reclaim and installation.
Work closely with TWS, Procurement, Vendor Management and Legal departments regarding software asset deployment, procurement and compliance.
Act as the primary administrator for the existing and new SAM tool(s), managing access, configurations, and updates.
Generate regular reports on software utilization, compliance, and performance metrics.
Conduct and support vendor onboarding across various systems, ensuring accurate data is entered such as general vendor information and banking information.
Assist with contract management, renewal, and vendor performance reporting, conduct quality control during contract registration process.
Create or assist business users with PO process, ensuring alignment with procuring and financial delegation policy such as approved budget and proper approvers.
Collaborate closely with Accounting/Finance to support invoice validation, reconciliation, and issue resolution.
Maintain accurate records in vendor management.