Operations Analyst- Payment Resolution & Research

Kuvare Holdings•Cedar Rapids, IA

11h•Onsite

About The Position

The Operations Analyst, Payment Resolution & Research is responsible for processing premium collection and providing accurate information to service our clients and policyholders. The position will be a communicator, problem solver, and agent for change to provide continuous improvements.

Requirements

Two-year degree in Accounting/Business or equivalent experience preferred.
LOMA 1 & 2 courses completed/passed within two years of hire.
One to three years of customer service or insurance background desired.
Intermediate Excel knowledge.
Strong organizational skills with elevated level of attention to detail
Demonstrated persistency and ability to deliver results under pressure
Excellent interpersonal, verbal communication and proofreading skills
Proficient with Microsoft Office, etc.
Must be a flexible self-starter who can prioritize tasks, follow through and meet deadlines
Ability to work independently with minimal supervision
Ability to type / perform data entry
Ability to read from a computer screen and paper reports
Express ideas and otherwise communicate with the spoken word

Responsibilities

Process premium received based on type of products, accurate data entry ability.
Process policy loans and run cost basis requests
Daily processing of bank activity including lockbox rejects
Make corrections to policies due to coding errors, account/bank information errors.
Ability conduct research and meet deadlines.
Assist with unclaimed property research and Claims requests
Accounting balancing skills and General ledger knowledge.
Assist with the 1099 process for policyholders
Handle inbound/outbound calls from all applicable customers including but not limited to third party contacts, clients contacts, third party vendors and internal team resources.
Develop broad understanding of products, services, policies, procedures, regulations, and laws for effective service delivery.