Operations Analyst (Payment and Deposit Support)

KeyBank • Brooklyn, OH

2d • $48,000 - $72,000 • Hybrid

About The Position

This role will support multiple functions and processes within Payment and Deposit Operations, focusing primarily on application and operational support. This role combines technical expertise with analytical skills to enhance efficiency, reduce errors, and strengthen client service reliability. Payment and Deposit Operations foster a culture founded on accountability, teamwork, leadership, intellectual curiosity, and a balanced foundation between work and personal life.

Requirements

• Bachelor’s Degree or equivalent experience.
• Experience in Excel with an ability to manage large data sets, creating summary views using pivot tables, data graphs/visualization. Intermediate or high ability.
• Client centric mindset.
• Ability to effectively manage change.
• Ability to stay on top of task assignments.
• Good decision making and analytical skills.
• Excellent written and verbal communication skills.
• Attention to detail in documenting and implementing requirements, procedures, and various business documents.
• Strong aptitude to technology-based tools and databases (i.e., Excel, Access,).
• Interest, willingness and ability to assimilate information quickly and succinctly.
• Works well in a team-based environment.

Nice To Haves

• Minimum 1 year of Operational Analyst related experience.
• Technically savvy in relation to Windows systems and software.

Responsibilities

• Providing operational support of operational systems and additional areas of support, as assigned.
• Performing business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications.
• Providing ongoing production support within Payment and Deposit Operations applications and processes; acting as first line of contact for user reported inquiries and problems; performing problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.
• Delivering high quality support and great service to internal/external partners and clients.
• Working with the team to identify and implement operational improvement concepts that generate measurable benefits across the organization.
• Assisting in developing reporting and metrics to measure performance and effectiveness of operational processes.
• Working with Technology, Operations and PDSS team members to understand business needs and requirements for projects and improvement.
• Supporting all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicating clearly to end users and key stakeholders.
• Supporting projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
• Coordinating small projects and initiatives; providing subject matter expertise, business analysis and support for small projects.
• Creating test scripts, identifying all requirements and planning testing to validate application effectiveness.
• Managing team Access Control Requests.
• Conducting Audits on Access Control and Control Procedures.
• Creating, editing, and cataloging procedures and training documents.
• Completing testing and associated data analysis.
• Building relationships and communicating effectively with the Loan, Payment, and Operational Services Process Areas, Lines of Business, Key Technology, Vendors and other Support Partners.
• Working on projects and tasks as assigned by leadership.

Benefits

• Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
• Flexible options in circumstances where roles can be performed effectively in a mobile environment.
• Supportive teammates.
• Flexible, inclusive work environment.
• Challenging projects.
• Accessible leaders.
• Opportunities to grow in position and career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree