Deposit & Payment Operations Director - Grade 630

Provident Bank•Woodbridge, NJ

1d•$146,000 - $208,500•Onsite

About The Position

The Deposit and Payment Operations Director role was created to support the Bank’s ability to scale and innovate while ensuring operational accuracy, strong controls, and regulatory compliance. This role is responsible for the leadership and oversight of Deposit and Payment Operations, including CIF, Item Processing, Checking and Savings Operations, Internal Reconciliations, and Payment Operations (ACH, Wires, and Bill Pay). The Director will ensure operational efficiency, strong risk and regulatory compliance, and exceptional customer experience. In addition, this role will lead initiatives to modernize and enhance operational capabilities to support the Bank’s ability to scale and grow. As a member of the Bank’s senior leadership team, this position will play a critical role in shaping the Bank’s strategic direction and long-term success.

Requirements

Comprehensive knowledge of deposit processing, payment operations, and online/mobile banking systems, including remote banking channels, EFT operations, cash management, and check capture processes
Strong organizational and analytical skills, with the ability to leverage data to develop clear, well-supported business cases
Demonstrated experience building and scaling teams and operational processes within fast-paced, evolving environments
Proven ability to develop and execute a strategic vision for deposit and payment operations
Strong people leadership and talent development capabilities, including effective risk management and oversight of third-party providers and vendors
Exceptional written and verbal communication skills, with the ability to influence and engage stakeholders at all levels
Minimum of 10 years of progressive banking experience
At least 5 years of senior management experience
Minimum of 5 years of people leadership experience, with a demonstrated ability to motivate, coach, and mentor teams
Bachelor’s degree or equivalent professional experience required; a comparable combination of education and experience may be considered in lieu of a degree.

Responsibilities

Oversee all bank operations associated with deposit and payment account onboarding, maintenance, services, and deposit operations
Work with Bank leadership to set the strategic vision and develop a long-term roadmap for operations and deposit support for the Bank’s geographically dispersed teams and customers, in an ever changing corporate and regulatory compliance environment
Maintain knowledge to effectively and efficiently manage and direct the tasks performed by Deposit Operations including, but not limited to, balancing and reconciliations, payment processing, debit card and ATM operations, unposted & return items, NSF items, incoming and outgoing collections processing, deposit verification, large item review, IRA processing, overseeing Regulation D, Regulation DD, Regulation E claims monitoring, Regulation CC/Uncollected funds hold review, cash shipment reconciliation, cash balancing, general ledger adjustments, on-line entries, monetary instrument balance and reconciliation, IOLTA reporting, and other maintenance functions at customer and account levels including address changes, product code changes, etc
Manage aspects of wire transfers and ACH file origination, processing, and settlement activities. Serves as a subject matter expert to maintain solid working relationship with vendors who provide services in these areas. Serve as subject matter expert for electronic payment processing channels such as ACH, Wires, RDC, Mobile Deposits and Bill Pay. Actively manage the processes to minimize risk while balancing improvements to customer experience and ensuring solid working relationships are maintained with third-party vendors providing these services to the Bank
Review all relevant service level agreements (SLAs) to ensure adherence, as well as clarity and accuracy. Assess and identify opportunities to implement new SLAs during time of growth and change
Develop and implement metrics to monitor the efficiency and accuracy of Deposit Operations functions and uses gathered information to identify opportunities for improvement. These metrics will provide insight to trends and performance expectations

Benefits

Team members accrue paid time-off (PTO)
Receive Holiday (PTO)
Eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans
Flexible and Health Savings Accounts
401(k) Retirement Plan
Disability Insurance
Employee Assistance Program
Basic Life Insurance
Company sponsored Tuition Disbursement and Loan Repayment programs
Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.