Operations Analyst (Payment and Deposit Support)

KeyBank•Brooklyn, OH

5d•$48,000 - $72,000•Onsite

About The Position

This role will support multiple functions and processes within Payment and Deposit Operations, focusing primarily on application and operational support. This role combines technical expertise with analytical skills to enhance efficiency, reduce errors, and strengthen client service reliability. Payment and Deposit Operations foster a culture founded on accountability, teamwork, leadership, intellectual curiosity, and a balanced foundation between work and personal life. ESSENTIAL JOB FUNCTIONS Primary responsibility is providing operational support of operational systems and additional areas of support, as assigned. Job functions of an Operations analyst include: • With limited guidance performs business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications. • Provide ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures. • Delivering high quality support and great service to our internal/external partners and clients. • Work with team to assist in identifying and implementing operational improvement concepts that generate measurable benefits across the organization (e.g., revenue, expense, client experience, etc.); • Assist in developing reporting and metrics to measure performance and effectiveness of operational processes. • Work with Technology, Operations and PDSS team members to understand business needs and requirements for projects and improvement. • Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders. • Support projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc. • Coordinates small projects and initiatives; provides subject matter expertise, business analysis and support for small projects. • With team members, create test scripts, identify all requirements and plan testing to validate application effectiveness. • Manage team Access Control Requests • Conduct Audits on Access Control and Control Procedures. • Create, edit, and catalog procedures and training documents. • Complete testing and associated data analysis. • Build relationships and communicate effectively with the Loan, Payment, and Operational Services Process Areas, Lines of Business, Key Technology, Vendors and other Support Partners. • Work on projects and tasks as assigned by leadership. More broadly, analysts are expected to display the following skills and competencies: • Problem solving through ability to analyze qualitative, operational & financial data. • Excellent verbal and written communication. • High degree of adaptability & intellectual curiosity, comfortable with ambiguity • Exceptional teamwork and collaboration • Independently seek out learning opportunities to develop oneself.

Requirements

Bachelor’s Degree or equivalent experience.
Experience in Excel with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization. Intermediate or high ability.
Client centric mindset.
Ability to effectively manage change.
Ability to stay on top of task assignments.
Good decision making and analytical skills.
Excellent written and verbal communication skills.
Attention to detail in documenting and implementing requirements, procedures, and various business documents.
Strong aptitude to technology-based tools and databases (i.e., Excel, Access,).
Interest, willingness and ability to assimilate information quickly and succinctly.
Works well in a team-based environment.

Nice To Haves

Minimum 1 year of Operational Analyst related experience
Technically savvy in relation to Windows systems and software

Responsibilities

With limited guidance performs business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications.
Provide ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.
Delivering high quality support and great service to our internal/external partners and clients.
Work with team to assist in identifying and implementing operational improvement concepts that generate measurable benefits across the organization (e.g., revenue, expense, client experience, etc.)
Assist in developing reporting and metrics to measure performance and effectiveness of operational processes.
Work with Technology, Operations and PDSS team members to understand business needs and requirements for projects and improvement.
Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders.
Support projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
Coordinates small projects and initiatives; provides subject matter expertise, business analysis and support for small projects.
With team members, create test scripts, identify all requirements and plan testing to validate application effectiveness.
Manage team Access Control Requests
Conduct Audits on Access Control and Control Procedures.
Create, edit, and catalog procedures and training documents.
Complete testing and associated data analysis.
Build relationships and communicate effectively with the Loan, Payment, and Operational Services Process Areas, Lines of Business, Key Technology, Vendors and other Support Partners.
Work on projects and tasks as assigned by leadership.
Problem solving through ability to analyze qualitative, operational & financial data.
Excellent verbal and written communication.
High degree of adaptability & intellectual curiosity, comfortable with ambiguity
Exceptional teamwork and collaboration
Independently seek out learning opportunities to develop oneself.