Payment Support Analyst

Axiom Product Administration•O’Fallon, MO

3d•$45,000 - $50,000•Onsite

About The Position

As a Payment Support Analyst at Axiom, you’ll be the go-to resource for handling inbound and outbound calls related to claim payment inquiries. Whether you're speaking with customers, repair facilities, agents, or partners, your role is to provide accurate information, document requests, and ensure timely follow-up and resolution. This position requires strong communication skills, attention to detail, and a customer-focused mindset to support smooth and efficient claim payment operations.

Requirements

Strong verbal communication and customer service skills
Ability to navigate multiple systems while handling live calls
Attention to detail and accurate documentation skills
Ability to manage call volume in a fast-paced environment
Basic computer proficiency and ability to learn new systems

Nice To Haves

Prior customer service or call center experience
Familiarity with claims, payments, or automotive-related environments

Responsibilities

Answer inbound calls related to claim payment status, documentation, and general payment inquiries
Research payment status and troubleshoot basic payment-related issues
Initiate outbound calls and return voicemail inquiries as needed
Log and document all call activity accurately within company systems
Complete required follow-up actions based on call type, inquiry, or payment status
Escalate issues appropriately in accordance with established procedures
Maintain professionalism and provide clear, courteous communication to all callers
Perform other duties as assigned

Benefits

Comprehensive Benefits Package, including Medical, Dental, Vision, and Ancillary Policies.
401(k) Retirement Plan with a 5% company match.
Paid Time Off Accrual Plan starting with 15 days for new hires’ first two years of service.
Paid Holidays & Floating Holidays.
Casual Dress Code.
Free Roadside Assistance.
Education Reimbursement.
Childcare Reimbursement.
Paid Parental Leave.
Career Advancement Opportunities.
Company-sponsored outings and events.