Operations Analyst IV

Federal Express Corporation•Memphis, TN

1d•Hybrid

About The Position

Collaborating with various departments, providing analysis and support for field operations, leading implementation support for new functions, processes, and systems, and participating in new product development teams, Quality Action Teams (QAT), and special project teams.

Requirements

Bachelors Degree in business, logistics or related field.
Seven (7) years experience required in FedEx transportation, logistics industry or related area.
Software skills, including use of Microsoft Office software and web-based applications.
Verbal and written communication skills necessary to explain complex and/or confidential information and to communicate with all levels of management.
Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
Ability to mentor, coach and act as a knowledge resource to other employees.
Knowledge of concepts, practices, policies and procedures used in field operations.

Nice To Haves

Related experience may offset degree requirements and related education/degree may offset experience requirements.

Responsibilities

Provides analysis and support for field operations, including trend analysis, process development and documentation, training development, and troubleshooting.
Leads implementation support for deployment of new functions, processes and systems as needed.
Leads and participates on/leads new product development teams, Quality Action Teams (QAT), and special project teams.
Collaborates with corporate departments, Information Technology (IT), and field personnel across the company.
Leads and participates on tactical and strategic project teams.
Validates and updates performance metric analysis and reports.
Develops administrative processes and business requirements to support new system enhancements.
Initiates and implements process improvements.
Documents field processes and updates appropriate corporate publications.
Communicates process changes to the field organization in a timely manner.
Monitors key indicators of field performance, assists in root cause analysis, and collaborates with field personnel to improve and implement corrective actions.
Provides on-site support to field operations.
Continuously improving internal department work processes through applied technology.
Updating systems and databases to improve department work processes.
Applies Project Management fundamentals and concepts.
Leads and participates on new product development teams, Quality Action Teams (QAT), and special project teams, and cross functional projects.
Provides implementation support for deployment of new functions, processes and systems.
Supports budgeting process and performs financial cost/benefit analysis of recommended solutions.
Perform other duties as assigned.