Operations Analyst III- IV

Federal Express Corporation•Memphis, TN

1d•$4,359 - $10,414•Onsite

About The Position

This position will support harmonization of Ground and Express procedures, strengthening process consistency, quality performance, and cross-functional alignment. The Operations Analyst III-IV role involves collaborating with various departments, participating in project teams, validating performance metrics, developing administrative processes, identifying process improvements, documenting field processes, communicating changes to the field organization, monitoring key performance indicators, providing on-site support, and continuously improving internal work processes.

Requirements

Bachelors Degree in business, logistics or related field. Related experience may offset degree requirements and related education/degree may offset experience requirements.
Four (4) years experience required in FedEx transportation, logistics industry or related area.
Software skills, including use of Microsoft Office software and web-based applications.
Verbal and written communication skills necessary to explain complex and/or confidential information.
Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
Ability to act as a knowledge resource to other employees.
Knowledge of concepts, practices, policies and procedures used in field operations.

Nice To Haves

Some travel required.

Responsibilities

Identifies and implements process improvements with limited guidance.
Participates on new product development teams, Quality Action Teams (QAT), and special project teams, and cross functional projects.
Provides implementation support for deployment of new functions, processes and systems as needed.
Collaborates with corporate departments, Information Technology (IT), and field personnel across the company.
Participates on tactical and strategic project teams.
Validates and updates performance metric analysis and reports.
Assists and documents administrative processes and business requirements to support new system enhancements.
Documents field processes and updates appropriate corporate publications.
Communicates process changes to the field organization in a timely manner.
Monitors key indicators of field performance, assists in root cause analysis, and collaborates with field personnel to improve and implement corrective actions.
Provides on-site support to field operations.
Developing administrative processes and business requirements to support new system enhancements.
Continuously improving internal department work processes through applied technology.
Updating systems and databases to improve department work processes.
Perform other duties as assigned.