Operations Analyst II

TEKsystems • Phoenix, AZ

1d • $30 - $30 • Remote

About The Position

The Operations Analyst II role is a fully remote, independent position focused on analytical work with no phone responsibilities. The role involves supporting high-volume/impact partners with delivery order re-scheduling and assignment, communicating with Ops stakeholders regarding order issues, and monitoring order assignments. This position requires hands-on experience in logistics, operations, and data analysis, with a focus on cleaning and managing data in a fast-paced environment.

Requirements

• Basic proficiency in Excel/Google Sheets [mandatory]
• Understand excel formulas, data entry
• Comfortable with Pivot Tables, cleaning data
• Comfortable in a fast-paced environment [making quick decisions, escalating issues]
• Strong project management, organization and communication skills.
• Detail oriented!
• Logistics, operations and data hands-on experience
• SQL experience required

Nice To Haves

• operations
• supply chain analyst
• catalog
• Parcel Support

Responsibilities

• Delivery Order Re-scheduling / Assignment Support for High Volume/Impact Partners when manual intervention is needed.
• Communicate with Ops stakeholders when orders are not received, picked up, or returned at facility by canceling, rescheduling, or creating orders using Google sheets.
• Communicate damaged packages that arrive at facility to Operations to share with Merchants.
• Monitor order assignments at the end of delivery windows for orders across time zones and scrape orders that missed getting assigned.
• Scrape orders not assigned and take action based on Merchant preference (reschedule or cancel; share orders with Ops team for Merchant comms).
• Consolidate and share information with Ops team for trend analysis and reactive action plan.
• Communicate and manage time-sensitive information to Ops team and partners.

Benefits

• Benefits available on the first day of each month
• Weekly pay
• Ability for pay raises after 6 months-year if performance well
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed