OPERATIONS ANALYST II - 42004066 1

State of Florida • Tallahassee, FL

5d • $40,000 - $44,500

About The Position

This is a STATE PERSONNEL SYSTEM OPPORTUNITY--ONLY CURRENT STATE PERSONNEL SYSTEM EMPLOYEES WILL BE CONSIDERED. The Florida Department of Agriculture and Consumer Services, Division of Licensing, is seeking an Operations Analyst II. This position participates in quality assurance assessments, identifies areas for improvement, assists with report preparation, conducts management studies, and formulates recommendations to solve problems. The role requires independent work and the ability to apply rules, regulations, policies, and procedures related to management analysis.

Requirements

• A high school diploma or its equivalent and six (6) years of professional or nonprofessional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering, or administrative work; OR A bachelor’s degree (4 years) from an accredited college or university and two (2) years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering, or administrative work; OR A master’s degree (6 years) from an accredited college or university can substitute for one (1) year of the required experience.
• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.
• Successful applicants must pass a background screening, including fingerprinting, as a condition of employment.
• Knowledge of the methods of data collection and analysis.
• Knowledge of basic management principles and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of management practices.
• Ability to organize data into logical format for presentation in reports, documents and other materials.
• Ability to conduct fact-finding research.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Responsibilities

• Participates in routine and non-routine quality assurance assessments on processing and program areas within the Division of Licensing.
• Submits documentation of files assessed to Government Analyst I/team lead for assessment within assigned timeframe.
• Identifies areas of potential improvement and confers with team members, team lead, and potentially supervisor to make recommendations for additional assessments.
• Assists Government Analyst I/team lead with preparing reports and exhibits to document analysis of assessment findings and recommendations.
• Performs highly independent work in conducting major complex management studies and makes conclusive recommendations.
• Assists line supervisors in the installation of quality assurance techniques as assigned.
• Formulates recommendations to solve problems and prepares reports of findings.
• Recommends studies and analysis procedures and establishes priorities and methodology to be employed.
• Performs other special duties, assignments and related work as needed/directed.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal holiday each year
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED