OPERATIONS ANALYST II - 64035337

State of Florida

1d • Onsite

About The Position

This is a full-time, in-office position only. The incumbent will be an enrollment specialist and handle shipping issues for the Vaccines for Children (VFC) Program. The VFC Program distributes over $200 million of vaccines to over 1,600 public and private healthcare providers in the state of Florida. The Operations Analyst II in this position interacts with many of these healthcare providers by telephone and correspondence daily. The incumbent will be required to have a broad knowledge of vaccine administration, availability, appropriate use and departmental distribution policies in order to be able to research and answer provider questions and concerns. The incumbent investigates, assesses, analyzes and makes recommendations to resolve operational issues and problems related to the processing of vaccine replacement at over 1,600 VFC provider offices in Florida. This includes processing orders, updating provider profiles, and other programmatic, administrative, and operational issues. The incumbent must balance judgement and departmental policies in assessing provider vaccine inventory levels, thereby ensuring that providers have enough vaccine on hand at various times of the year while preventing wastage through overstocking. The incumbent acts as the principle point of contact with McKesson Specialty and Merck Pharmaceuticals. The incumbent develops and implements the statewide policies and procedures for the enrollment, re-enrollment, and disenrollment of VFC healthcare providers in Florida. This includes scheduling enrollment orientation site review visits with the Bureau's 12 regional field staff. The incumbent provides vaccine replacement orders from the over 1,600 VFC healthcare providers. Monthly vaccine spreadsheets from Mckesson Specialty regarding the creation, cancellation, and correction to vaccine returns must be reviewed, processed, and sent back to McKesson Specialty. Provides back-up support to the Florida SHOTS Call Center Customer Service Agents by taking calls coming into the call center.

Requirements

• Knowledge of basic management principles and practices
• Skilled in organizing data into logical format for presentation in reports, documents and other written materials
• Ability to conduct fact finding
• Ability to use solving techniques
• Skilled in planning, organizing and coordinating work assignments
• Ability to establish and maintain effective working relationships with others
• Ability to communicate effectively
• Experience with Microsoft Office (Word, Excel, Outlook)
• Must be physically present in the office to effectively perform job duties and responsibilities.
• Must be able to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• One year of data entry experience
• One year working within the medical field

Responsibilities

• Serve as an enrollment specialist and handle shipping issues for the Vaccines for Children (VFC) Program.
• Interact with healthcare providers by telephone and correspondence daily to research and answer questions and concerns regarding vaccine administration, availability, appropriate use, and departmental distribution policies.
• Investigate, assess, analyze, and make recommendations to resolve operational issues and problems related to the processing of vaccine replacement at VFC provider offices.
• Process orders and update provider profiles.
• Balance judgment and departmental policies in assessing provider vaccine inventory levels to ensure adequate supply while preventing wastage.
• Act as the principle point of contact with McKesson Specialty and Merck Pharmaceuticals.
• Develop and implement statewide policies and procedures for the enrollment, re-enrollment, and disenrollment of VFC healthcare providers.
• Schedule enrollment orientation site review visits with regional field staff.
• Provide vaccine replacement orders from VFC healthcare providers.
• Review, process, and send monthly vaccine spreadsheets from McKesson Specialty regarding vaccine returns.
• Provide back-up support to Florida SHOTS Call Center Customer Service Agents by taking calls.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed