Operations Analyst II
About The Position
The Operations Analyst II coordinates day-to-day administrative and logistical operations for a business unit and supports management with benchmarking, statistical analysis, research, reporting, and recommendations. The role develops and maintains databases, analytical models, standards, and reports to support informed decision-making. It also provides subject matter expertise and serves as a liaison between departments or divisions. The position handles staffing, capacity, and space planning for administrative business areas, as well as analysis related to budgeting, expenses, and forecasting. It supports departmental budgeting and performance planning, including future divisional goals and organizational structure, and contributes to quality and productivity improvements. The analyst develops or modifies planning, forecasting, budgeting, staffing, and reporting processes; leads special projects; and prepares executive-level presentations. The role is hybrid, with at least 60% of the work week at an Aflac office in Columbus, Georgia, and the remaining portion working from home within the continental United States.
Requirements
- Bachelor’s degree in a job-related field, or an equivalent combination of education and experience.
- Two or more years of work-related experience, or an equivalent combination of education and experience.
- Experience and proficiency using Microsoft Office software, including basic experience with Access and Word and intermediate experience with Excel and PowerPoint.
- Experience using Minitab, SPSS, or Excel ToolPak.
- Knowledge and skill in performing statistical analysis.
- Knowledge and skill in business case preparation and business requirement definition.
- Knowledge and skill in cost-benefit analysis; data trend analysis and interpretation; performance analysis and forecasting; and process modeling, analysis, and documentation.
Nice To Haves
- Experience using Tableau Dashboard Software.
- A minimum of two years of project management/process experience.
Responsibilities
- Coordinate administrative and logistical details associated with the business unit’s day-to-day operations.
- Assist management in gathering, interpreting, and comparing benchmarking data and perform statistical analysis.
- Develop and document standards for database use, control, updating, and maintenance.
- Develop analytical models and reports, conduct research, and provide insight and recommendations.
- Act as a liaison between departments or divisions and recommend new or revised business policies, procedures, and practices.
- Collect, organize, analyze, and prepare reports for management.
- Develop staffing model scenarios and handle staffing, capacity, and space planning for administrative business areas.
- Provide subject matter expertise and analyze budgeting, expenses, and forecasting.
- Conduct data modeling and analysis, develop and maintain databases, and assist with departmental budget preparation.
- Assist department management with performance planning, future divisional goals, and organizational structure, incorporating quality and productivity improvements.
- Develop and modify staffing, planning, forecasting, budgeting, and reporting processes as needed.
- Lead special projects and develop executive-level presentations.
- Synthesize reports and information into clear, specific insights and recommendations.
- Ensure appropriate measures and reports are defined and implemented to assess or initiate performance.
- Perform other duties as required.
Benefits
- Medical, dental, and vision coverage.
- Prescription drug coverage.
- Health care and dependent care flexible spending accounts.
- Aflac supplemental Accident, Cancer, Critical Illness, and Hospital Indemnity policies offered at no cost to employees.
- 401(k) plans.
- Annual bonuses.
- Opportunity to purchase company stock.
- 11 paid holidays annually.
- Up to 20 days of PTO to be used for any reason.
- State-mandated sick leave, if eligible.
- Other leaves of absence, if eligible, including adoption and parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
