OPERATIONS ANALYST II - 71002407

State of Florida • Tallahassee, FL

2d • Onsite

About The Position

Under the direct supervision of the Manager 1 within the Firearm Purchase Program (FPP), this position is responsible for the review and advanced analysis of criminal history records to determine eligibility for the purchase and possession of firearms as authorized by Florida Statute. This position is also responsible for training internal and external customers, critical review of transactions for discrepancies, and quality control of transaction evaluations. If management is not available, this position will act as a team lead, independently allocating resources to maximize productivity and efficiency. This position must meet and maintain a National Crime Information Center (NCIC)/Florida Crime Information Center (FCIC) certification as required and is responsible for maintaining the security and integrity of data housed within department databases.

Requirements

• Knowledge of the criminal justice system;
• Knowledge of office and administrative principles and practices;
• Knowledge of the methods of data collection;
• Knowledge of the principles and techniques of effective communication;
• Knowledge of the FCIC/NCIC, III, CCH, and NICS information systems;
• Knowledge of customer service etiquette and ability to apply it effectively;
• Ability to communicate effectively verbally and in writing;
• Ability to use internal and external resources to perform research;
• Ability to develop and apply instructional curriculum to train others in the use of law enforcement data.

Nice To Haves

• Preference will be given to current FDLE members who have satisfactorily completed at least six months of the probationary period for their current position.

Responsibilities

• Reviewing and processing requests in the Firearm Eligibility System (FES) queue from licensed firearm dealers to screen potential buyers’ eligibility to purchase a firearm by analyzing criminal justice information;
• Evaluating requests by analyzing criminal justice information in FES in a timely, efficient, and accurate manner and processing transactions in accordance with state and federal law;
• Submitting transactions requiring research through Computerized Criminal History (CCH) workflow;
• Analyzing and making recommendations to resolve issues and problems within the Section/Bureau/Division;
• Assisting with the Bureau's statistical duties by preparing and updating written reports, charts, letters, memoranda, procedural manuals, and other documentation in accordance with Department/other guidelines;
• Providing quality assurance on completed firearm related transactions, utilizing methodology for identifying and reporting discrepancies caused by internal or external means;
• Taking practical action to correct discrepancies or escalate them as necessary;
• Acting as a lead analyst on transactions, consulting with leadership to resolve difficult, unusual, or questionable transactions or as required by policy and procedure; and
• Evaluating workflow cases to ensure quality control of information submitted through CCH workflow.

Benefits

• State of Florida Tuition Waiver Program
• Paid holidays, vacation and sick leave
• HMO and PPO health insurance options with premiums starting as low as $50 per month
• $25,000 in automatic life insurance coverage
• Multiple supplemental insurance options including: dental, vision, disability and more
• Paid maternity leave and parental leave following the birth or adoption of a child
• Pension and investment retirement plan options
• Tax deferred medical and child care reimbursement accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed