OPS OPERATIONS ANALYST I - 64801361

State of Florida • Pensacola, FL

5d • Onsite

About The Position

The incumbent's primary responsibility is to perform support duties relating to the processing of Social Security disability claims. This position requires the incumbent to have good oral and written communication skills. Preference will be given to applicants with bilingual abilities in both English and Spanish languages. The primary duties require maintaining a courteous demeanor when interacting with claimants, their representatives, the general public, and coworkers. The incumbent performs duties as a receptionist on a rotation basis, including greeting visitors, maintaining sign-in/sign-out logs, and receiving and routing packages. Other duties as required. Deals directly with claimants on the phone to ensure all incoming phone calls are correctly and timely routed to the appropriate examiner, supervisor, or other individual as needed. This requires a broad knowledge of the division’s organizational structure and the disability case process, both at the intake level and examiner level. Additionally, the position requires the knowledge and ability to utilize SSA and DDS software in order to appropriately route calls to DDS staff. The incumbent must be productive under tight deadlines and be able to balance multiple priorities. This requires independent decision-making responsibility regarding the maintenance and retention of records relating to the case control, medical evidence of record, and consultative examination processes. Reviews unassociated mail to determine the appropriate destination. This requires use of SSA systems and DDS software in order to associate medical, functional, and/or vocational evidence with pending disability claims. Once identified by case, uploads documents. Responsible for uploading MER from CDs and creating barcode pages, validating evidence, scanning medical documents, and reviewing scanned documents for accuracy as necessary. Reviews, sorts, and prepares batch overnight documents and prepares them for distribution/mailing.

Requirements

• Good oral and written communication skills.
• Knowledge of the principles and techniques of effective communication.
• Knowledge and ability to understand written and verbal communications in both English and Spanish.
• Ability to translate both written and verbal information to and from English and Spanish.
• Ability to identify errors or problems and notify appropriate staff.
• Knowledge of and ability to operate general office automation equipment, i.e., personal computer, fax, copier, printer, scanner, etc.
• Knowledge of scanning operations and electronic file set up.
• Basic knowledge of the SSA Legacy system, MER generation, invoice processing, CE generation and scheduling.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Nice To Haves

• Bilingual Spanish/English skills.

Responsibilities

• Perform support duties relating to the processing of Social Security disability claims.
• Maintain a courteous demeanor when interacting with claimants, their representatives, general public, and coworkers.
• Perform duties as a receptionist on a rotation basis, including greeting visitors, maintaining sign-in/sign-out logs, and receiving and routing packages.
• Deal directly with claimants on the phone to ensure all incoming phone calls are correctly and timely routed to the appropriate examiner, supervisor, or other individual as needed.
• Utilize SSA and DDS software to appropriately route calls to DDS staff.
• Be productive under tight deadlines and balance multiple priorities.
• Exercise independent decision-making responsibility regarding the maintenance and retention of records relating to case control, medical evidence of record, and consultative examination processes.
• Review unassociated mail to determine the appropriate destination.
• Associate medical, functional, and/or vocational evidence with pending disability claims using SSA systems and DDS software.
• Upload documents once identified by case.
• Upload MER from CDs and create barcode pages.
• Validate evidence.
• Scan medical documents.
• Review scanned documents for accuracy.
• Review, sort, and prepare batch overnight documents for distribution/mailing.

Benefits

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed