Operations Analyst, Federal

Cape • Arlington, VA

3d • $100,000 - $110,000 • Remote

About The Position

Cape is America’s privacy-first mobile carrier, founded in 2022 with the mission to be a force for good in global wireless. We are building America’s most private and secure mobile carrier from the ground up, designing and building a suite of privacy and security features no other carrier can offer. We provide our secure network to consumers, businesses, and government agencies. Having closed our Series C in March 2026, we are scaling rapidly with the goal of giving people back control of their most personal information. The team at Cape are architects of a privacy-centric movement, operating on a foundation of high trust and high expectations. Our structure is flat, and collaboration matters more than hierarchy. As a member of our team, you will collaborate with world-class engineers, architects, and visionaries, and work across organizational lines to solve "impossible" problems and deliver mission-critical results for our users every single day.

Requirements

• 4–5+ years of experience in technical operations, mission support, or a "get it done" role within military, law enforcement, or national security environments.
• Must hold an active Secret clearance (minimum) with the ability to upgrade to TS/SCI.
• Bachelor’s Degree or equivalent professional experience.
• Exceptional capacity to navigate high-volume workflows and competing priorities, thriving in environments where precision and multitasking are non-negotiable.
• Ability to lead high-stakes technical dialogues with clarity and authority, translating complex system failures into actionable "go/no-go" information for commanders and stakeholders.
• Proven track record (or distinct aptitude) for managing personnel and building world-class support teams.

Nice To Haves

• Prior experience managing CONUS or OCONUS/Deployed supply chain operations.
• Hands-on experience with mobile application testing (iOS/Android), regression testing, and structured bug reporting.
• Familiarity with Radio Frequency (RF) communications, cellular architecture (LTE/5G), or complex signal flows.
• Prior experience navigating the unique procurement, security, and operational requirements of government agencies.
• Experience in environments where "system down" means "mission failed."

Responsibilities

• Assume end-to-end accountability for operational outcomes within the Government/National Security stream, ensuring every operational goal directly supports the end-user’s mission success in the field.
• Serve as the definitive technical subject matter expert (SME) for post-deployment issues, resolving high-complexity technical hurdles through advanced troubleshooting and direct coordination with internal engineering or external mission partners.
• Lead the operational rollout of hardware and specialized services across the portfolio, ensuring seamless delivery, integration, and operator onboarding for deployments where failure is not an option.
• Execute rigorous, end-to-end QA for weekly releases to validate compatibility across device, OS, and secure network layers, acting as the gatekeeper to identify and block high-risk deployments to safeguard operational stability.
• Codify complex technical processes into comprehensive internal and external "field manuals" and playbooks, building the foundational knowledge base required to scale support for large-scale government programs.
• Maintain a "Ready-to-Field" posture, with the flexibility to lead high-impact projects or pivot resources during surge requirements or critical mission windows.
• Lead high-stakes technical dialogues with clarity and authority, translating complex system failures into actionable "go/no-go" information for commanders and stakeholders.

Benefits

• 401(k) match
• 100% coverage of medical, dental, and vision premiums for you and your dependents
• 12 weeks paid parental leave (for all parents, no waiting period)
• Stipends for Family-forming needs
• Stipends for Gender-affirming care
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree