Operations Analyst - Consumer Vehicle Lending
About The Position
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing. The Operations Analyst is responsible for providing operational support to the front line Consumer Vehicle Lending (CVL) Sales associates. This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
Requirements
- Prior Consumer Vehicle Lending (CVL) experience
- Client Direct Auto experience (e.g. Loan Officer or Loan Specialist)
- Demonstrated ability to build and sustain relationships, manage multiple priorities, and engage clients and employees
- Attention to Detail
- Customer and Client Focus
- Monitoring, Surveillance, and Testing
- Process Performance Management
- Research
- Adaptability
- Business Analytics
- Critical Thinking
- Reporting
- Written Communications
- Data Management
- Policies, Procedures, and Guidelines Management
- Process Design
- Process Effectiveness
- Strategic Thinking
Nice To Haves
- 2+ years customer service
Responsibilities
- Support CVL Sales with various activities involving Client Direct sales applications
- Remediate client escalations, coordinate and assist with resolutions to partner and client complaints, applications under Fraud Review and pending Economic Sanctions Scan
- Responsible for all client contact related to escalated complaints and concerns
- Assist with coordination of implementation for products, services, and operational solutions
- Support the design, documentation, implementation, and monitoring of new products and services
- Provide guidance regarding procedural, technical, and operational changes
- Expand business products knowledge within operations environment
- Build network by developing relationships with partners and teammates
- Inspect data to identify issues and trends
- Collect and interpret data to validate operational processes
Benefits
- Industry-leading benefits
- Access to paid time off
- Resources and support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
