Operations Analyst 1

Novacore•Conshohocken, PA

22h•Hybrid

About The Position

The Operations Analyst is a key member of the operations team; supporting processes and project implementations. This entry-level position offers a unique opportunity with exposure to all aspects of the insurance business. The ideal candidate will have a strong academic record, a demonstrated drive for personal success, and the functional aptitude to learn new responsibilities with proficiency. This role is a hybrid opportunity from the Conshohocken, PA Home Office.

Requirements

Bachelor’s degree, preferred.
Strong proficiency with Microsoft Office suite, especially Excel.
Excellent written and oral communication skills.
High level of self-motivation; ability to accomplish goals independently.
Articulate and well-spoken; strong interpersonal, communication and presentation skills.
Strong analytical and detail-oriented aptitude; a high degree of accuracy is required.

Responsibilities

Execute day‑to‑day operational, compliance, and data support activities in accordance with established procedures.
Perform surplus lines filings and support regulatory reporting requirements under guidance.
Complete billing corrections, account current reconciliations, data validation, and issue resolution for assigned programs.
Monitor and support ongoing data feeds, integrations, and operational workflows; identify and escalate exceptions as needed.
Provide system user support and assist with testing, validation, and implementation activities as directed.
Support operations projects and initiatives through task execution, testing, documentation updates, and ongoing processing once workflows are established.
Assist with mergers, acquisitions, and new program implementations by supporting data gathering, documentation, testing, and validation activities.
Perform data entry and policy support tasks in rating and policy systems (e.g., IMS/NetRate, QuickSolver, C1) following established procedures.
Support routine policy lifecycle processing, including issuance support, endorsements, cancellations, and reinstatements.
Assist with broker and internal service requests, including certificate support, document retrieval, and basic status updates.
Update and maintain CRM records, operational notes, and system data to ensure visibility, accuracy, and auditability of work performed.
Support legal notice and return mail workflows, including preparation, tracking, and research to resolve returned items.
Assist with carrier and production reporting by validating data, compiling required information, and escalating discrepancies.
Maintain and follow documented operational procedures, workflows, and reference materials; assist with updates as changes occur.
Review release notes to understand system or workflow impacts and support implementation of required changes.
Maintain accurate operational records, trackers, and logs to support auditability, continuity, and reporting.
Collaborate with internal teams to support assigned operational and compliance functions.
Identify data issues, discrepancies, or workflow gaps and escalate appropriately.
Support surplus lines operational tasks as assigned, including data preparation, tracking, and documentation to support filings and payments.