Operations Agent - DTW Airport
About The Position
The Operations Agent is a dynamic role focused on managing and overseeing daily airport operations. This position involves coordinating with various departments to ensure smooth and efficient airport functioning, including monitoring flight schedules, managing gate assignments, and overseeing baggage handling activities. You will also be responsible for ensuring compliance with safety and security regulations, and promptly addressing any operational issues or emergencies. Additionally, this role requires effective communication with airline staff, airport personnel, and external agencies to maintain operational excellence and passenger satisfaction.
Requirements
- 18 years of age or older
- Eligible to work in the United States
- Communicate effectively in English (reading, writing, speaking)
- Minimum of 1 year of experience in airport operations or a related field
- Strong understanding of airport operations and safety regulations
- Proficiency in using airport management software and systems
- Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
- Flexibility to work various shifts including nights, weekends and holidays
Responsibilities
- Coordinate daily operational activities within the airport
- Monitor and manage flight schedules, gate assignments, and airport resources
- Liaise with airline representatives, ground crew, and air traffic control
- Ensure compliance with all aviation regulations and safety standards
- Respond to operational issues and emergencies promptly
- Provide timely information to staff and passengers regarding flight status and operational changes
- Manage passenger boarding and disembarking processes
- Oversee baggage handling and resolve any baggage-related issues
- Coordinate with maintenance teams for aircraft and facility upkeep
- Assist in implementing emergency response plans and protocols
- Monitor weather conditions and their impact on flight operations
- Prepare and maintain accurate operational reports and logs
- Facilitate communication between different airport departments
- Participate in training and development programs related to airport operations
- Ensure a high level of customer service and passenger satisfaction
- Exemplify PrimeFlight customer service and safety standards
- Perform any additional duties as assigned by management
Benefits
- 401(k) with matching
- health insurance
- dental insurance
- vision insurance
- life insurance
- paid time off
- growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
