Operations Agent - STL (Part-Time)

Southwest Airlines • St Louis, MO

2d • Onsite

About The Position

Southwest Airlines is hiring a part-time Operations Agent for ground operations at STL. The position supports safe, on-time flight operations and positive Customer experiences by coordinating aircraft boarding, flight information, weight and balance, ramp activity, provisioning, and communication among airport Teams. Operations Agents work in the airport operations office, gate area, jetways, and air freight facilities, and may be exposed to varied weather, jet and machinery noise, and fumes.

New Hires complete 4–6 weeks of training. Training is 8 hours per day, 5 days per week, in a classroom or on the job. After training, part-time New Hires work 6.5-hour shifts over 5 days, with potential mandatory overtime. Part-Time Employees generally work 32 hours over 5 days, but schedules are determined through a seniority-based bidding process and may include early mornings, late nights, weekends, and holidays. This position is covered by a Collective Bargaining Agreement, which sets pay, schedules, and other job details. Shift trades may be available.

The listed pay rate is $21.01 per hour, with the possibility of future increases under the applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums are available. External applicants will be considered only if they currently reside in Missouri or Illinois, and applicants interviewed but not selected for an Operations Agent position at STL within the prior 12 months will not be considered. Applicants must be authorized to work in the United States; sponsorship is not available.

Requirements

• Work well with others as part of a team, meet the public, and work under stressful situations.
• Must be GSC qualified.
• Comply with the DOT drug and alcohol testing program.
• Read documents, follow instructions, and learn and understand ramp operations procedures, rules, and regulations.
• Type and/or use a computer keyboard at a speed sufficient to meet job demands.
• Successfully complete the Operations Agent training program with an average of 90% or greater and complete the evaluation/probationary period.
• Recognize hazardous situations and handle emergencies as needed.
• Work under pressure, handle multiple functions across offices and groups, and meet tight time constraints for aircraft turnarounds.
• Possess good written and oral communication skills and communicate effectively by telephone, face-to-face, and public address systems.
• Present a well-groomed appearance in accordance with the Ground Operations Employee Handbook, Labor Agreement, and Company appearance standards.
• Remain alert to moving vehicles and aircraft and use radio equipment.
• Obtain a SIDA badge and meet all local airport requirements.
• Possess a valid state motor vehicle operator's license.
• Be a U.S. citizen or authorized to work in the United States; work authorization sponsorship is not available.
• Be at least 18 years of age.
• Comply with Company attendance standards and be able to work shift work and/or overtime.
• Meet the physical ability requirements, including lifting and moving items weighing 70 pounds and/or more; frequent and extended climbing, bending, kneeling, and standing; carrying heavy items up and down jetway stairs; and wearing prescribed uniforms.

Nice To Haves

• Two years of airline- or military-related work experience in ramp, operations, or provisioning functions.
• Foreign language skills.
• Ability to obtain a Customs Seal and meet requirements to work international flights if required by Station Leadership.

Responsibilities

• Provide friendly service and maintain positive relationships with internal and external Customers and co-workers.
• Coordinate Ramp, Operations, Provisioning, and aircraft servicing to support boarding, on-time departures, quick turnarounds, and recovery of time on delayed flights.
• Open and close stations and advise Dispatch.
• Handle Station AMS and radio communications traffic as needed.
• Coordinate aircraft loading and unloading by monitoring ramp activities.
• Answer station operations telephones and advise Gate Agents when boarding will begin.
• Prepare dispatch release forms, collect weather reports for the Crew, and arrange aircraft fueling as required.
• Prepare weight and balance forms and advise Dispatch, FLIFO, and Stations of flight departures and arrivals.
• Close out flights and file and maintain accurate flight papers.
• Ensure aircraft are properly cleaned and provisioned before departure, coordinating special services such as lavatory servicing, cabin grooming, wheelchairs, and emergency cleaning.
• Operate the boarding bridge and coordinate Customer boarding and deplaning.
• Work with Gate Agents to expedite check-in, collect boarding passes or electronic boarding data, and verify boarding counts.
• Check baggage when necessary and carry items between the jetway and ramp using jetway stairs.
• Write and submit irregularity reports as required.
• Check cargo to ensure it is properly logged and accounted for, and ensure board mail and Company material are dispatched to the indicated Stations.
• Receive, refer, or make paging calls and announcements as appropriate.
• Keep station personnel informed about flight movements, weather conditions, and irregular operations.
• Prepare statistical reports using information from trip papers.
• Operate flight information display system equipment and update the system when operationally necessary.
• Maintain and wear the uniform according to Company requirements and present a neat, professional appearance.
• Support ground security and ensure operations follow security procedures.
• Perform Freight Agent duties when needed, special assignments delegated by a Supervisor or Station Management, and other duties as directed by Leaders.

Benefits

• Free travel on any open seat on Southwest flights for the Employee and eligible dependents.
• Retirement Savings Plan with a dollar-for-dollar 401(k) Company match contribution up to 10% of eligible earnings, subject to the plan's vesting schedule.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to vesting and Company discretion.
• Competitive health insurance for the Employee and eligible dependents, with coverage options available from the first day of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed