Operations Agent

the Lynden Family of Companies • Honolulu, HI

1d • Onsite

About The Position

Lynden Logistics, a member of the Lynden Family of Companies, has roots in transportation going back more than 100 years. We are a full-service transportation and logistics provider. From complex global projects to home deliveries, and everything in between, we’ve got the right service to meet your needs. We are a “one-stop shop” for any transportation or shipping need with a special focus on the markets of Alaska, Hawaii, Puerto Rico, Canada, and other U.S. and global locations operating out of over 10 US states, Puerto Rico, and Canada. Lynden Logistics is committed to creating a work environment that motivates and challenges our employees by providing them with training, the ability to expand their knowledge in our industry, and the opportunity to grow in their responsibilities and encouraging innovation and excellent customer service in their jobs. Lynden Logistics is looking for an Operations Agent to join our Domestic Operations team in Honolulu, HI. As our Operations Agent, you’ll support the full life cycle of our freight shipping services – from price quoting to final delivery. This is a safety sensitive position.

Requirements

• Previous experience with HAZMAT, IATA, and DOT regulations
• Excellent communication and customer service skills
• High attention to detail and accuracy in data entry and documentation
• Proficiency with Microsoft Office and a willingness to learn new operational systems
• Strong mathematical aptitude for pricing, weights, and measurements
• Ability to read and interpret tariffs, procedures, and operational documents
• High school diploma or equivalent
• 1-3 years of logistics and operations experience
• Ability to obtain a TSA badge

Nice To Haves

• Experience working with Hawaii trade lanes
• Familiarity with specialized cargo (hazardous, oversized, or overweight freight)

Responsibilities

• Process shipment documentation such as bill of ladings (BOLs), delivery manifests, and safety data sheets.
• Track and trace shipments and enter delivery reporting updates into our operational system
• Support timely client and vendor billing/collections operations
• Assess, analyze, and problem solve complex, gray-area shipping situations while meeting company and customer expectations
• Provide outstanding, friendly service through daily communication with internal and external customers
• Maintain compliance with HAZMAT, IATA, and DOT regulations, SOPs, and company standards
• Support our warehouse operations by loading, unloading, and staging freight as needed

Benefits

• Discretionary Bonus Program – Additional bonuses paid out depending on job and company performance
• Healthcare – Medical, dental and vision plans with employee contributions as low as $5 for you and your family
• Paid Time Off – 17 days paid time off, PTO days increase with years of service
• Holidays – 6 paid holidays and 2 floating holidays
• Retirement Plan – 401(K) with up to 50% of the first 6% contributed matched
• Tuition Reimbursement Program – Up to 50% of educational expenses reimbursed after 1 year of service
• Extras – Life Insurance, Health and Wellness Program, Accidental Death & Dismemberment Insurance, Long Term Disability Coverage and Employee Assistance Program at no cost to you!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED