Operations Administrator
About The Position
This position is responsible for providing administrative support for IT functions such as media services, service desk, and knowledge management. Provide media services which include loading and unloading tapes, cataloging tapes, preparing tapes for shipping, and burning CDs. Assist with creation of knowledge articles and ongoing knowledge management (documentation) functions. Support technical staff on tasks, backups, user requests, and other EOC-related activities. Working on incidents & tasks that are specific to Primes IT operations. We also handle changes on a nightly basis.
Requirements
- Ability to work independently
- Written and verbal communication skills
- Organizational skills and strong attention to details
- Good interpersonal skills, with ability to operate in a stressful environment
- operation support
- service desk
- servicenow
- knowledge management
- active directory
- desktop
- as 400
- tape backup
- knowledge base articles
- incident management
Responsibilities
- Provide media services which include loading and unloading tapes, cataloging tapes, preparing tapes for shipping, and burning CDs.
- Assist with creation of knowledge articles and ongoing knowledge management (documentation) functions.
- Support technical staff on tasks, backups, user requests, and other EOC-related activities.
- Working on incidents & tasks that are specific to Primes IT operations.
- Handle changes on a nightly basis.
Benefits
- Medical
- dental
- vision
- Critical Illness
- Accident
- Hospital
- 401(k) Retirement Plan
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
