Operations Administrator

GoHealth Urgent Care

2d•Onsite

About The Position

This role is responsible for coordinating, planning, organizing and executing our daily operational needs. This means partnering with the Leadership Team to support the following operational functions: Provider and Center Staff onboarding; Provider and Center Staff scheduling; payroll processing; tracking and reporting of key financial elements, including but not limited to: Provider/Center Staff stipends and bonuses, payroll adjustments, premium pay, sign on and retention bonuses; and driving other key operational tasks and projects. We are seeking a team member who thrives in a growth culture and will help support and enhance our day-to-day operations to ensure that we can meet or exceed our key performance indicators (KPIs). The Operations Administrator will be responsible for supporting center operations for all Center Staff and Providers and is expected to perform and provide periodic coverage for all Operations functions outlined below, including others that may not appear here.

Requirements

High School Diploma or equivalent
1 year of administrative experience
Scheduling experience in a medical environment
Must reside in Connecticut
Excellent judgment, interpersonal, and communication skills
Microsoft Office Suite; Word, Excel and Power Point
Scheduling and/or payroll system knowledge

Nice To Haves

Bachelor’s degree
3+ years of administrative experience
5+ years of health care experience
EMR experience
Previous Provider Liaison or medical office/group experience

Responsibilities

Manages and optimizes schedules based on center coverage needs and team member preferences.
Supports time-off requests using departmental guidelines.
Ensures payroll information is accurate and collaborates with the payroll team to resolve issues including reconciliation of timecards.
Identify and collaborate on center patterns with Leadership in a variety of platforms to assist in managing KPIs such as volume, trends, attrition rates, center productivity, and to determine scheduling and operational needs.
Supports Clinical and Center Operations team in workforce management to cover “open shifts” due to sick calls, patient volume-based schedule changes, weather, or other unplanned events.
Assists The Company and Health System partners with Provider onboarding and compliance programs, such as tracking licensing requirements and supporting credentialing programs as needed.
Guides new and existing Providers through licensing and credentialing processes and gathers necessary documents.
Interfaces with Talent Acquisition, Health System Administrators, and Providers regarding privileging/credentialing and licensing programs, sharing information and ensuring transparency, accountability, and alignment of processes.
Monitors onboarding timelines and communicates when issues arise with all parties involved.
Coordinates Physician and Advanced Practitioner supervisory agreements as required by the Health System Partner.
Coordinate with Onboarding Specialists to schedule training/precepting shifts for Center Support Staff.
Assists Learning and Development with orientation activities as needed.
Coordinates and communicates orientation information and dates; initiates specified touch points with Providers and provides support through the onboarding process including training schedules and onboarding to systems (e.g., payroll, scheduling, medical records).
Coordinates system set up for Center Staff and Providers (e.g., payroll, scheduling, medical records) with The Company and Health System Partners.
Oversee and follow up on helpdesk tickets related to Provider Onboarding for access and technology support.
Supports Providers with administrative needs such as expense reporting, ordering supplies (e.g. scrubs, prescription pads, nametags), processing time off requests, etc.
Maintains licensing information in coordination with Health System Partners.
Requests/processes Provider status changes in coordination with the Health System Partner
Seeks feedback from Recruiters, Health System Credentialing/Privileging Representatives, Team Members, and other Key Stakeholders on processes.
Reviews and acts upon feedback.
Re-designs inefficient steps within processes under their control.
Keeps informed on national trends in relation to onboarding, Team Member integration, and related workforce operational matters.