Operations Administrator
Pinnacle Bank•Jasper, AL
About The Position
The Operations Administrator is responsible for the daily operations of servicing deposit/loan accounts. The Operations Administrator will cross-train and obtain a general knowledge of functions within the department.
Requirements
- Must have a high school diploma or equivalency
- Proficiency using Microsoft Office software products including advanced Excel, Word and bank software
- Good communications skills with emphasis on listening and problem-solving skills
- Possess the ability to be cross trained on many different job duties and rotate jobs within the department
- Ability to work in a fast-paced time sensitive environment
- Must exhibit attention to detail and sense of urgency to complete assigned tasks
- Must be able to work self-directed
- Demonstrated ability to handle multiple tasks simultaneously
- Exceptional organization skills
- Good communications skills with emphasis on listening and problem-solving skills
- Ability to meet designated deadlines and reprioritize as needed
Nice To Haves
- Previous banking experience preferred but not required
Responsibilities
- Works with branch employees to resolve account issues
- Scanning/imaging various documents into Synergy (cold storage)
- Works with each branch location and the fraud department regarding customer disputes on debit card transactions, ensures compliance with Mastercard regulations
- Works with customer fraud issues
- Daily wire processing
- Monthly SAFE reporting
- Performs Escrow Analysis as well as handle any other Escrow related task
- Pays Insurance and Taxes as they become due
- Tracks expiration of Insurance/Flood policies.
- Research records and provides documentation in response to subpoenas/court orders
- Monitor / resolve loan past dues
- Processes payoffs
- Processes construction draw requests
- Processes charge offs on loans accounts as requested
- Reviews numerous daily reports related to account maintenance and service charging
- Tracks Bankruptcy activity to include filing claims if warranted
- Loan Processing
- Update loan rates
- Processes deposit item returns
- Processes incoming wire payoffs
- Manages dormant accounts
- Processes outgoing mail
- Processes reclamations
- Processes garnishments
- Processes death notifications
- Performs other duties as requested
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
