Operations Administrator

Superior Plus Propane Talent Acquisition • Calgary, AB

6d • Hybrid

About The Position

Reports to Administration Manager (CA) and collaborates with Delivery, Service, and Customer Experience teams to process work orders, and deliveries, support overflow calls, maintain accurate customer accounts, and reconcile delivery inventory. This candidate can be located in either Calgary, AB or Cambridge, ON.

Requirements

• College Diploma or Equivalent Applied Training
• 1-3 years of relevant experience
• Applied Knowledge & Procedural Understanding
• Proficiency in ERP/CRM platforms (e.g., SAP, Oracle, Salesforce) and Microsoft Office Suite.
• Familiarity with inventory reconciliation and discrepancy resolution.
• Adaptability and proactive problem-solving.

Responsibilities

• Process daily service work orders, including communicating discrepancies, receipt of goods, materials, and labor in purchase order workflow, ensuring timely and efficient processing, and reviewing open work orders with the service coordinator/technicians to resolve.
• Ensure accuracy of asset movements and contract set up.
• Coordinate and communicate with customers by validating and reviewing customer account information for compliance and accuracy, updating system information, and obtaining any missing information.
• Provide additional support to the logistics team as necessary including but not limited to answering calls, facilitating service and delivery.
• Post daily truck deliveries in the database, including researching and correcting any posting errors or issues with auto-post, maintaining MDELs, and re-pricing deliveries when necessary.
• Manage OT codes.
• Search LSD.
• Maintain MDELs (general and inactive tank projects).
• Close ETA and OOG logs upon delivery confirmation.
• Manage special delivery requests and forecasting logs (with exceptions).
• Resolve delivery disputes and exceptions.
• Handle customer callbacks (ETAs, access issues, missed deliveries, impacted due dates).
• Review EODs and PD tool updates.
• Monitor Costco deliveries.
• Support 4Oil calls and manage 4Oil+Rent inboxes.
• Create orders and service requests.

Benefits

• Competitive health benefits
• Health & wellness spending accounts
• Maternity leave top-up
• Employee assistance program for confidential counseling, mental health support, and various resources
• Competitive salary package
• Flexible hybrid work options
• Performance-based incentives
• Comprehensive benefits and retirement plans with matching contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree