Operations Administrator - AMP

Quest Diagnostics•Lewisville, TX

4d•Onsite

About The Position

Acts as assistant to Operations Director, Managing Director and Physicians. Coordinates and codes invoices, oversees facilities maintenance and issues, maintains daily operations and building issues. May be involved in basic employee issues. Also will oversee the licensure process. Assists with Operation problem resolution and projects. Assists in maintaining inspection ready status at main lab as well as off sites. Writes Standard Operating Procedures (SOP). Assist Operations and Quality Assurance (QA) departments. Address day to day operational issues for specific non technical departments. Backup to Safety Officer. May also perform administrative and training duties to assist in daily operations. Requires limited supervision. Assists with special projects. Performs all other duties assigned.

Requirements

5 years lab administration experience/operations
High School Diploma or Equivalent (Required)
Knowledge of medical terminology, anatomy and physiology, clinical medicine, surgery, diagnostic tests, radiology, pathology, pharmacology, and the various medical specialties as required in areas of responsibility.
Knowledge of licensure process
Strong customer service skills, along with high proficiency in PC levels to include Word and Excel.
Excellent written and oral communication skills, including English usage, grammar, punctuation, and style.

Nice To Haves

7 years lab administration experience/operations
Associates Degree (Preferred)

Responsibilities

Treat each internal and external guest interaction in an attentive, courteous and efficient manner
Maintains HIPAA compliance by having visitor’s sign-in and fill out Confidentially Agreement
Ensures assigned areas of responsibility meet all standards and regulatory requirements.
Maintains and follows the policies and procedures of the organization
Maintains a database system of all issues and documentation.
Meets all compliance requirements
Process and maintain applications and fees for renewing facility licensure, Clinical Laboratory Improvement Act (CLIA) numbers, College of American Pathologists (CAP) accreditation and city and county occupational licenses.
Process and maintain physician medical licenses, occupational licenses and Drug Enforcement Agency (DEA).
Maintain and track medically related, legal activity and files.
Ensure legitimacy of requests for depositions, medical records and original and recut slides.
Produce reports, bills, original and recut slides and blocks in response to legal requests.
Schedule pick-up or delivery of required materials and depositions.
Bill for all services accordingly.
Track billed invoices for payment
Obtain, renew and maintain hospital privileges for pathologists at contracted hospitals and surgery centers.
Maintains building security integrity, issues all guest visitor badges
Keeps front office reception area neat, organized and secured after office hours
Oversees service & repairs for office equipment, shredding service, vending machines, ext.
Assist with various tasks and projects for Human Resources
Ability to inventory, maintain, and reorder necessary site supplies, to include clerical, professional, and technical supplies.
Enters coded or other data to complete cases.
Answers telephones and Client inquiries with demonstrated knowledge.
Monitors Client status to ensure timely TAT.
Performs quality assurance checks on completed work.
Trains other employees on procedures.
Ability to work independently with minimal supervision.
Ability to work under pressure with time constraints.
Ability to concentrate.
Good decision making skills

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities