Operations Administrator

Elevate Eyecare • Raleigh, NC

1d • Remote

About The Position

The Operations Administrator is a highly organized, execution-focused partner to the Director of Operations. This role exists to increase field efficiency, ensure compliance, and elevate operational execution across the organization. This individual owns reporting cadences, compliance tracking, payroll coordination, workflow documentation, and field operational support. The Operations Administrator frees leadership capacity by proactively managing administrative infrastructure, ensuring visibility into key metrics, and supporting consistent field execution.

Requirements

• Strong attention to detail
• Strong time management and prioritization
• Data fluency and reporting confidence
• Process-oriented mindset
• Proactive problem identification
• Discretion and professionalism
• Ability to manage multiple cadences simultaneously
• High ownership and follow-through
• 3+ years in administrative, operations, or project coordination role
• Strong Excel skills (pivot tables, tracking dashboards)
• Strong written communication skills
• Ability to handle confidential information

Nice To Haves

• Experience supporting senior leadership preferred
• Experience with reporting systems

Responsibilities

• Manage weekly, bi-weekly, monthly, and quarterly reporting cadences
• Field operating compliance
• Accounts receivable reporting compliance
• Identify gaps and escalate risks proactively
• Track participation and compliance for field training initiatives
• Provide visibility into operations training attendance, completion, and impact tracking
• Review and ensure doctor schedules are entered accurately to support payroll
• Build and maintain operational doctor templates and trackers
• Maintain all operations tracking files and other key dashboards
• Support meeting preparation (Quarterly regional director meetings, leadership sessions)
• Assist in workflow documentation and process mapping
• Improve and streamline reporting systems over time
• Maintain open requisition reporting and status visibility
• Support L10 preparation and reporting visibility
• Prepare analysis reports for field leaders
• Propose workflow and process improvements
• Identify gaps and escalate risks proactively
• Partner with Regional Directors & Regional Doctor Leaders to ensure follow-through
• Ensure visibility to Director of Operations

Benefits

• Competitive salary and performance-based bonus
• Comprehensive health, dental, and vision insurance
• 401(k)
• Generous PTO and paid holidays
• Employee eyewear benefits
• Professional growth and leadership development opportunities
• A collaborative, mission-driven culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed