Operations Administrator
Howden•Miami, FL
•Onsite
About The Position
The role is responsible for end-to-end intake, processing, and management of incoming mail and documents, including receipt, review, sorting, scanning, validation, and coordination for check handling and deposits.
Requirements
- Strong attention to detail with the ability to process data accurately
- Ability to follow established processes and work effectively in a structured environment
- Good problem-solving skills, with the ability to identify issues and escalate when needed
- Organized and able to manage multiple tasks and meet deadlines
- Clear written and verbal communication skills
- Team-oriented mindset with a collaborative approach to work
- Positive, proactive attitude with a willingness to learn and develop
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic awareness of compliance and the importance of following company policies
- Demonstrated reliability, accountability, and consistency in executing repetitive, process-driven tasks
Nice To Haves
- Basic understanding of accounting or insurance business processes; exposure to billing or finance operations is a plus
- Ability to maintain confidentiality and handle sensitive client and financial information with discretion
Responsibilities
- Receive, open, and sort incoming physical mail (carrier documents, policies, invoices, endorsements, certificates, etc.)
- Coordinate with appropriate teams upon receipt of checks, including preparation and facilitation of bank deposits
- Scan all incoming physical documents using standardized procedures
- Validate scan quality (clarity, completeness, correct orientation)
- Upload and attach all documents to the appropriate account, policy, or activity within Applied Epic
- Accurately index documents using naming conventions, and activity codes
- Confirm all required documentation is saved to Epic as the system of record for audit and compliance purposes
- Work closely with Account Managers, Brokers, and Client Service teams to validate document classification, route misdirected or incomplete items, and resolve discrepancies or missing information
- Escalate time-sensitive or incomplete documentation to appropriate stakeholders
- Identify opportunities to improve mail handling, scanning, and document workflows
- Support transition toward digital-first processes and document ingestion tools
- Assist with backlog processing or high-volume periods as needed
Benefits
- A career that you define
- Reasonable adjustments (e.g., software, IT, office setups, flexible hours, hybrid working)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
