Operations Administrative Coordinator

THE JAY GROUP INC•West Hempfield Township, PA

2d•Onsite

About The Position

The position is available as an Operations Administrative Coordinator for our Lancaster warehouse. The Operations Administrative Coordinator serves as a key support resource for Operations and Client Services. This role applies strong critical thinking and problem-solving skills to ensure smooth order flow, accurate documentation, and timely client service support. Responsibilities include monitoring WMS progress, triaging issues, assisting with client service tasks, and providing hands-on operational support when needed. Hours for the position: First shift – Monday through Friday 7:00am to 3:30pm. Overtime will be required based on business need.

Requirements

High School Diploma or GED required
2–4 years in operations or client services administration (3PL or eCommerce preferred).
Experience with WMS and Microsoft Excel strongly preferred.
Critical thinking and problem-solving.
Strong organizational and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong written communication skills.
Technical Proficiency in Microsoft 365 and WMS systems.
Familiarity with printing workflows and basic troubleshooting.
Have a proactive and self-motivated work style.
Enjoy working independently with strong attention to detail.
Must be willing to submit a background check.
Ability to work legally in the United States

Nice To Haves

Associate degree preferred.

Responsibilities

Print, collate, and distribute orders; monitor completion through WMS checks.
Troubleshoot and resolve order issues; escalate complex problems appropriately.
Maintain printer workflows and troubleshoot basic device issues.
Print special project labels and assist in communication between client services and Ops.
Scan and send BOL’s to the corresponding client service managers.
Manifest and invoice orders accurately and on time in the WM system.
Assist with picking, packing, kitting, returns, and shipping during capacity gaps.
Identify process improvements and contribute to SOP updates.
Maintain clear communication with Operations, Client Services, and IT/WMS support.
Present options and data for decision-making when issues arise.
Scheduling all inbound shipments for the facility.
Responsible for checking drivers in/out and assigning dock doors.