Operations Admin Assistant

Omni Hotels & Spas•Nashville, TN

6d•Onsite

About The Position

No Job Description for a position can possibly include all duties which may be requested by guest or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position. This role assists the Director of Food & Beverage and Director of Rooms in maintaining administrative matters for these departments.

Requirements

Minimum six months administrative experience and/or customer services role with consistent guest interaction and guest resolution responsibilities.
Able to deliver and communicate to diverse crowd of associates.
The ability to work in a fast-paced high-pressure work environment while executing delegated tasks and assignment.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. This includes via email, telephone, and two-way radio.
Ability to prioritize, organize and follow up on requests and needs in a fast-paced environment.
Able to evaluate and select among alternative courses of action quickly and accurately, identifying and solving problems as necessary.
Must have strong computer skills, including advanced proficiency in Microsoft Office programs, Internet research, and the ability to quickly learn new software.
Highly motivated self-starter focused on quality, organization, guest service and teamwork.
Must be able to work independently and successfully complete projects with minimal oversight.
Exceptional organizational skills with the ability to prioritize and multi-task effectively.
Must be able to maintain a professional appearance and create a welcoming environment for potential and current associates.
Must be willing to work a flexible schedule to include evenings and weekends as needed.

Nice To Haves

Hotel experience strongly preferred.

Responsibilities

Fulfill general office duties: typing, filing, phone answering, etc.
Maintain property operations log, P.O. ledger, balance ledger to General Ledger monthly, assist in maintaining inventories and ordering supplies.
Assume administrative duties in accordance with changing requirements.
Assist with Payroll by maintaining schedules, daily attestation and requests.
Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
Able to keep accurate records and communicate using radio equipment.
Maintain files and records with effective filing systems.
Follow office work-flow procedures to ensure maximum efficiency.
Support other departments with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.).
Greet and assist visitors when they arrive at the office, assisting in settling customer complaints or issues.
Design and layout all menus and promotional materials for all restaurant outlets.
Design all promotional material to include posters, flyers, tent cards, food signs, signage for the hotel, and coupons.
Gathers and organizes all materials for End of Month reports including checkbook audits and CARE completion reports.
Provide administrative support and complete special projects as assigned by the Director of Food & Beverage and Director of Rooms.
Maintain stationary supplies & proper filing systems.
Prepare meeting timelines and documents for departmental and cross-departmental needs.
Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently, and effectively.