Operations Account Support

American Carpet South•Passaic, NJ

About The Position

ACS is looking for a detail-oriented Operations Account Support specialist to help manage the financial and administrative backbone of our installer network. As Operations Account Support, you will work closely with the Operations Account Lead to handle key administrative and financial tasks across waivers, installer payroll, purchase order tracking, accounts receivable, and chargebacks. Your precision and follow-through will directly support ACS’s ability to pay installers accurately, collect from partners on time, and keep operations running without a hitch.

Requirements

Experience in administrative, financial, or operations support roles
Comfort working with spreadsheets, tracking systems, and email-based workflows
Sharp attention to detail and a commitment to accuracy
A proactive communicator who follows up without being asked
Organized and able to manage multiple workstreams simultaneously
Someone who takes ownership and sees tasks through to completion

Responsibilities

Monitor and manage the waivers inbox, upload waivers from installers, and create waivers for additional and older POs
Follow up on missing or incomplete waivers with installers, managers, and office staff
Review installer bills for accuracy across multiple regional divisions and ensure markdown guidelines are followed
Track and follow up on awaiting POs with The Home Depot for timely payment resolution
Validate and close out POs with proper documentation and generate weekly awaiting PO report
Review ICB chargeback forms from THD stores, validate chargebacks, and coordinate authorization
Process daily A/R failed-to-close and A/R differences reporting