Operational Training Specialist

Delta Sonic•Buffalo, NY

1d•Onsite

About The Position

This role supports the development, organization, and maintenance of operational training programs across all departments. This role plays a critical part in translating real-world operational expertise into clear, accessible training materials and Standard Operating Procedures (SOPs). The Operational Training Specialist will work with Subject Matter Experts (SMEs) across all profit centers to ensure training is accurate, consistent with our internal standards, regularly updated, and scalable. If you love turning complexity into clarity and thrive at the intersection of operations, communication, and process improvement, this role is for you!

Requirements

Strong writing and editing skills with the ability to simplify complex information
Highly organized with strong project management capabilities
Comfortable working cross-functionally with operational teams
Familiarity with Learning Management Systems (LMS)
Experience with Articulate Storyline 360
Knowledge of ADDIE and able to complete skill gap analyses
Experience creating digital content
Strong written and verbal communication skills
Must be adaptable in a fast-paced, evolving environment
Must be collaborative and relationship-focused
Ability to be proactive and self-directed
Year-round schedule availability is required

Nice To Haves

Possess a valid CPTD, APTD, or SHRM professional certification

Responsibilities

Supports the development, organization, and maintenance of operational training programs across all departments.
Translates real-world operational expertise into clear, accessible training materials and Standard Operating Procedures (SOPs).
Works with Subject Matter Experts (SMEs) across all profit centers to ensure training is accurate, consistent with internal standards, regularly updated, and scalable.