Operational Systems Program Manager

Constellation•Washington, DC

3d•$120,000 - $150,000•Remote

About The Position

Operational Systems Program Manager Constellation, Inc. is seeking an experienced Supervisory Program Manager (PM) to lead execution of the Operational Secure Tracking and Reporting Support Services for U.S. Customs and Border Protection (CBP), Air and Marine Operations (AMO). The Program Manager will provide executive-level leadership and end-to-end oversight of a multidisciplinary contract covering software development, curriculum development, training delivery, accreditation, multimedia production, technical writing, and operational support services. The PM serves as the primary interface with the Contracting Officer (CO), Contracting Officer’s Representative (COR), and CBP/AMO stakeholders, ensuring all contractual, technical, administrative, financial, and security requirements are executed on time, within scope, and within budget.

Requirements

At least of 5 years of experience in program or project management supporting federal contracts.
Demonstrated experience managing large, multidisciplinary technical programs involving IT/software development and operational support services.
Experience supporting DHS, CBP, DoD, or other federal law enforcement or aviation organizations strongly preferred.
Proven experience managing Agile software development environments and complex stakeholder coordination.
Strong knowledge of federal compliance frameworks, including information security, accessibility (Section 508), and quality assurance standards.
Demonstrated experience managing budgets, staffing plans, and subcontractor performance.
Excellent written and oral communication skills, including experience briefing senior federal leadership.
Proficiency in project management tools (e.g., Microsoft Project, JIRA, or similar).
Bachelor’s degree required (Business Administration, Program Management, Information Technology, Engineering, or related field)

Nice To Haves

Master’s degree preferred.
Project Management Professional (PMP) certification preferred.

Responsibilities

Serve as the primary point of contact for the Government (CO/COR) on all contract matters.
Provide executive oversight of Supervisory Project Managers and the Supervisory Software Project Manager.
Direct and manage a multidisciplinary team including software developers, instructional designers, accreditation specialists, multimedia professionals, instructors, technical writers, and training assistants.
Ensure successful performance of OpSTAR software development and lifecycle support (Agile/DevSecOps environment), Curriculum and CBT development (SCORM/Section 508 compliant), Training scheduling and logistics, Accreditation management (e.g., FLETA-aligned efforts), Multimedia and AV production and Law enforcement and aviation instruction support
Oversee development and submission of required deliverables, including Project Management Plans, Quality Assurance Plan, Risk Mitigation Plans, Weekly Activity Reports, Monthly Status Reports, Financial Estimates and Staffing Plans
Ensure compliance with DHS/CBP policies, including DHS 4300A, CBP OIT standards, Section 508, security directives, and applicable FAR requirements.
Manage contract financial performance, cost controls (including ODC approvals), and resource allocation.
Implement proactive risk identification and mitigation strategies.
Ensure continuity of operations and oversee transition support activities at contract closeout.
Maintain accountability for quality of work, data security, customer satisfaction, and overall contract performance