Operational Support Services Rep

MAPFRE • Webster, MA

27d • $18 - $20 • Onsite

About The Position

Come join our Insurance Operations team! We’re looking for a highly organized individual who thrives in a fast‑paced environment and is eager to contribute to the daily success of the team. If you enjoy meaningful work that keeps everything running smoothly behind the scenes, this is a great fit.

Summary

Review, verify and process incoming insurance related documentation. Job tasks provide support to all areas of Insurance Operations.

Requirements

• Strong organization and prioritization skills
• Effective verbal and written communication skills
• Ability to work in a fast-paced environment with minimal supervision
• Must have strong PC skills for recordkeeping and research and strong working knowledge of Microsoft Office
• Ability to interact well with others in a team environment
• Working knowledge of several types of office equipment i.e.: scanners, photocopiers and the ability to use external vendors file online tools
• Basic math skills
• High school diploma or equivalent

Nice To Haves

• Knowledge of automated inventory systems, alphanumeric cataloging and basic purchase order creation preferred
• Previous experience in a customer service position helpful

Responsibilities

• Process and deliver correspondence to intended party for Claims and Underwriting
• Index documents received electronically and scanned documents
• Utilize existing unit and company policies and procedures to complete all assigned functions correctly and efficiently within stated deadlines
• Process Merit Rating Board Hearing Lists and Claim print requests
• Process various data entry functions and clerical support
• Verify accuracy of independent vendor bills in preparation for payment by Accounts Payable
• Print and mail letters, brochures, certified mail, agency mail, Partner Select forms, manual checks and transcribe various recordings of interviews, E-letters, memos, reports, and form letters
• Process Auto Injury Solutions No Match/Exception reports/letters and update the medical bill log
• Respond quickly and independently to lobby visitor concerns

Benefits

• Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
• Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
• Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED